Senior Claims Specialist

3 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Full time
Job Overview

We are a leading insurance company, First Central, with a strong focus on data expertise. Our underwriting skills are built on data, making us stand out and helping us succeed.

We are looking for an experienced claims specialist who enjoys negotiating and managing claims to a conclusion with a strong knowledge of relevant legal jurisdictional rules and protocols.

This role involves being assertive, supporting the customer through their claim journey, and building strong working relationships.

  • Key Skills:
    • Investigative Mindset: Gather facts, study legal documents, and conduct detailed investigations.
    • Excellent Communication: Interact with clients, insurance companies, and claimant solicitors.
    • Negotiation: Negotiate settlements with insurance companies or other parties.
    • Deadline-Driven: Manage deadlines for filing documents, responding to inquiries, and meeting claim requirements.

We offer flexibility and hybrid working, with 4 days work from home and 1 day in the office. We're open to adjusting your working hours to suit your needs.

  • Manage a portfolio of personal injury claims, from receipt of medical evidence to conclusion, contacting policyholders, witnesses, and third-party insurers.
  • Promptly identify potential fraud indicators that require referral.
  • Ensure large loss indicators are referred promptly.
  • Manage inbound and outbound phone calls, ensuring accurate file reservation.
  • Comply with Company Policies, Values, and guidelines at all times.
  • Proven motor claims experience in a bodily injury claims environment, gained from a motor insurer.
  • Experience handling personal injury claims, including indemnity validation, accurate reserve setting, liability resolution, quantum assessment, and settlement techniques.
  • Experience with the OIC Portal or similar, and handling third-party injury claims with KYO/Non KYO claimant representatives.
  • Knowledge of the regulatory framework relating to Motor Claims and principles of English Law.
  • Conversant with Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules, and the Road Traffic Act (RTA).
  • Auditing and coaching skills, with the ability to act as a mentor and detect training needs.
Responsibilities
  • Manage a portfolio of personal injury claims.
  • Prominently identify potential fraud indicators.
  • Implement effective deadline management.
  • Utilize negotiation skills to resolve claims.
  • Maintain adherence to company policies and guidelines.

Salary: £45,000 - £55,000 per annum, depending on experience.

Requirements
  • Relevant motor claims experience.
  • Strong analytical and communication skills.
  • Ability to work independently and as part of a team.
  • Adaptability and willingness to learn.


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