Claims Fraud Technical Specialist

4 days ago


Haywards Heath, West Sussex, United Kingdom First Central Full time

We are seeking a skilled Claims Fraud Technical Specialist to join our team at First Central, a leading insurance company that drives innovation and excellence in data-driven distribution, finance, technology, and legal services. Our underwriting skills are built on expertise, making us stand out and succeed.

This role offers two exciting opportunities in Salford Quays, Manchester or Haywards Heath, West Sussex. As a Claims Fraud Technical Specialist, you will report into the Claims Fraud Coach Lead and work within our Technical Fraud team, providing day-to-day technical support to our Claims Fraud Investigators.

The key purpose of this role is to provide coaching and technical assistance to our Claims Fraud Investigators as they handle their cases and progress as Fraud Investigators. You will be responsible for ensuring investigations are carried out to the best possible standard, conducting monthly audits, and hosting coaching sessions.

To succeed in this role, you should have:

  • Coaching experience with training and mentoring others
  • A strong background in motor claims fraud, including understanding fraudulent claims and detecting them
  • Familiarity with insurance policies related to fraud detection and prevention

You will also assist in the development of Claims Fraud training modules, deliver training to new starters and existing members, and conduct technical audits on suppliers. This role requires strong communication and organizational skills, as well as a flexible approach and positive attitude.

Key responsibilities include:

  • Providing technical support to Claims Fraud Investigators
  • Ensuring investigations meet high standards
  • Hosting coaching sessions and providing audit feedback
  • Developing and delivering training modules

This role is an excellent opportunity for individuals who are passionate about reducing business exposure to fraud risk and have a strong background in organized motor fraud, policy knowledge, and FCA requirements.



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