Associate Claims Auditor

7 months ago

Haywards Heath, United Kingdom Collinson Full time

Please note that the **key experience this role requires is knowledge of claims processes** across at least one of the following insurance products**:Travel/Healthcare/Ancillary** (such as motor breakdown, home emergency and gadget cover).

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

**Purpose of the job**

Collinson Insurance offers personal lines insurance in travel, accident & health and a range of ancillary products including home and motor related lines.

The Associate Claims Auditor will report to the Claims Auditor to assist with the delivery of risk-based claims audits for Collinson Insurance. This will involve technical oversight of external and intercompany outsourced claims and assistance arrangements.

Under the supervision of the Claims Auditor, the Associate Claims Auditor will measure the effectiveness of internal and external suppliers through the medium of Closed File Reviews (CFR). The reviews will seek to measure adherence to policy terms and conditions, delivery against contracted KPI and SLA’s, and regulatory requirements including the treatment of vulnerable customers. Our partners are located across the UK and internationally.

**Key Responsibilities**
- Support the Claims Auditor to effectively schedule and plan assigned CFRs to ensure completion of scope within the agreed timeframes
- Support regular visits to supplier offices within the UK and internationally as required, to complete fieldwork through the medium of the CFR process
- Produce detailed audit reports to a high standard outlining findings and recommendations
- Build and maintain collaborative relationships with key internal stakeholders and suppliers
- Work with the Claims Auditor to implement changes and improvements identified through the CFR regime
- Keep up to date on regulatory and industry developments so that this knowledge can be applied to the audit process
- Maintain audit records with core documentation, working papers and supporting evidence
- Escalate any significant concerns to the Claims Auditor
- Support the Claims Auditor and the wider claims business area with other tasks in line with the role that may be required

**Regulatory responsibilities**
- Adhere to the FCA’s Conduct rules and the Firm’s code of conduct
- Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role
- Immediately report any known conflicts of interest in line with company policy
- Satisfy on an ongoing basis the company’s fit and proper requirements which as a minimum shall take account of your:

- Honesty, integrity and reputation
- Competence and capability; and
- Financial soundness

**Knowledge, skills and experience required**
- Proven experience in claims management in one or more of the following areas: travel; international medical and dental healthcare; ancillary products such as motor breakdown, home emergency and gadget cover
- Awareness of insurance regulation and compliance matters
- Able to measure standards to a consistent and objective level
- An ability to gather data, analyse and communicate results and findings in a clear format
- A person who can find solutions to problems
- Strong communication, interpersonal skills and comfortable representing Collinson Insurance to external partners
- Highly organised and eff

  • Personal Injury Claims Handler

    7 months ago

    Haywards Heath, United Kingdom Robertson Group Full time

    **Personal Injury Claims Handler job responsibilities**: - Proactively record, process and settle claims in accordance with our principles and to maintain files within our service standards - Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority...

  • Personal Injury Claims Handler

    6 months ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Personal Injury Claims Handler **Location**: Haywards Heath **Salary**: £30-40k DOE + Benefits **About the Job** **Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced...

  • Associate Compliance Auditor

    7 months ago

    Haywards Heath, United Kingdom Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

  • Senior Actuarial Reserving Analyst

    1 month ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    We're First Central Insurance & Technology Group, a market-leading insurance company that protects what matters to our customers. Data drives our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise, creating insights for the right cover at the right price.We're ambitious, growing, and...

  • Risk Management Investigator

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom MERJE Full time

    We are seeking a Risk Management Investigator to join our client's team, responsible for investigating suspected fraudulent claims and mitigating risks associated with accidental damage.About the OrganisationThis leading insurance and technology company operates across multiple sites and offers flexible working arrangements.Your key...

  • Personal Injury Specialist

    7 months ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Personal Injury Specialist **Location**: Salford Quays, Manchester or Haywards Heath, West Sussex **Salary**: £32-35k DOE + Benefits **About the Job** **Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal...

  • Personal Injury Specialist

    7 months ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Personal Injury Specialist **Location**: Salford Quays, Manchester or Haywards Heath, West Sussex **Salary**: £32-35k DOE + Benefits **About the Job** **Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal...

  • Senior Actuarial Reserving Analyst

    7 months ago

    Haywards Heath, United Kingdom First Central Insurance Management Ltd Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.  Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data...

  • Financial Director

    1 week ago

    Haywards Heath, West Sussex, United Kingdom Harper May Ltd Full time

    Harper May Ltd is a highly regarded recruitment agency that has partnered with a renowned law firm to find an exceptional Financial Director. The ideal candidate will have a minimum of 5 years of experience in a senior finance role within the legal sector.The estimated salary for this position is £80,000 - £100,000 per annum, depending on qualifications...

  • Financial Leadership Expert

    5 days ago

    Haywards Heath, West Sussex, United Kingdom Harper May Ltd Full time

    Harper May is seeking an experienced Financial Controller to join their leadership team.Job SummaryThe successful candidate will play a vital role in overseeing the firm's financial strategy, ensuring compliance with regulatory requirements, and managing key administrative functions to support operational efficiency and long-term...

  • Risk Management Specialist

    1 month ago

    Haywards Heath, West Sussex, United Kingdom Premier Guarantee Full time

    Risk Management Surveyor RoleJob OverviewPremier Guarantee is seeking a skilled Risk Management Surveyor to join their team in MD Warranty Inspection Services. The successful candidate will provide site inspection and technical building expertise relating to the risk management of construction sites registered for MDIS Warranty schemes.Key...

  • Risk Management Surveyor

    4 months ago

    Haywards Heath, United Kingdom Premier Guarantee Full time

    Role: Risk Management Surveyor  Location: West Sussex / Haywards Heath Department: MD Warranty Inspection Services (MDWIS) Permanent  Job Purpose:  To provide site inspection and technical building and construction expertise relating to the risk management of construction sites registered for MDIS Warranty schemes.  Role &...

  • Data Protection Administrator

    7 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - up to £30,000 depending on experience - Department: - Governance We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It...

  • Statutory Accountant

    4 weeks ago

    Burgh Heath, United Kingdom Sc Johnson Ltd Full time

    Statutory Accountant (Internal title Associate Manager, Accounting) Location: Frimley, Surrey Function: SSC Finance/Tax SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way.We have been leading with purpose for over 130 years, building top brands such as Raid, Glade, Kiwi, OFF!, Windex, Ziploc and more, in...

  • Sc Johnson Ltd | Statutory Accountant | Camberley

    4 weeks ago

    Burgh Heath, United Kingdom Sc Johnson Ltd Full time

    Statutory Accountant (Internal title Associate Manager, Accounting) Location: Frimley, Surrey Function: SSC Finance/Tax SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way.We have been leading with purpose for over 130 years, building top brands such as Raid, Glade, Kiwi, OFF!, Windex, Ziploc and more, in...

  • Chief Risk Officer for Data and Technology

    1 month ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    We are seeking a dynamic and experienced Chief Risk Officer to lead our Customer & Operations First Line Risk, Assurance, and Incident Management function.The ideal candidate will possess a strong understanding of risk management principles and practices, with the ability to identify, assess, and mitigate risks effectively. Strong leadership skills are...

  • Mechanical Engineer

    2 months ago

    Stockton Heath, United Kingdom CV-Library Full time

    About the Company Come and join one of the leading and growing, global inspection and risk businesses. You will receive a Competitive Salary plus many benefits including Private Medical Insurance, Company Pension Scheme, flexible working options, and company car allowance. Who will you be working for? TÜV Rheinland is a leading provider of technical...

  • Graduate Chemical Engineer

    2 months ago

    Stockton Heath, United Kingdom CV-Library Full time

    Graduate Chemical Engineer Locations: Warrington (NW) Hours: 40hrs full time   At TÜV Rheinland Industrial Services, part of the global TÜV Rheinland group, we believe our people are our greatest asset, and we're committed to helping them reach their full potential. We invest heavily in developing our employees, providing not just the...