Spa and Front Desk Coordinator

4 weeks ago


Enniskillen, United Kingdom Finn Lough Full time

**Full Time Position**
**£21-£24k per annum**
**Staff meals including during shifts**
**Staff accommodation available**
**No experience is required, training will be provided**

*Job Brief*

As the Spa & Front Desk Coordinator you will assist in the administration and facilitation of Spa and Front Desk operations. You will be responsible for orientating guests on arrival at Front desk and the Elements Spa Trail, greeting guests as they enter the facilities, and providing personal guest service. Whilst in the Spa you are responsible for keeping the guest areas neat, clean, and stocked with all amenities.

**Responsibilities**:

- Provide orientation, explaining the Elements Spa Trail, and offering and answering guests’ questions.
- Maintain a safe, clean, and well-organized spa environment
- Assist in all areas of spa operation as requested by management.
- Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
- Ensures adequate stock of supplies and equipment; inform management when stock is low.
- Review guest appointments/schedules as needed.
- Utilise spa computers with skill and proficiency; document guest information in electronic record as directed.
- Answer the phone promptly, operate the phone system accurately and efficiently.
- Answering guest correspondence and field any guest requests appropriately
- Maintain complete confidentiality in all guest matters in accordance with company policy;
- Handle guests’ questions and concerns professionally and courteously.
- Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

**Requirements**:

- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and a passion for delivering excellent customer service.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills.
- Must be a team player.
- Strong interpersonal and administrative skills.
- Strong working knowledge of relevant computer software systems

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Flexitime

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Enniskillen: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer facing: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 01/12/2023
Expected start date: 04/12/2023


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