Guest Services Associate

3 weeks ago


Enniskillen, United Kingdom Finn Lough Full time

We are looking for a dynamic, enthusiastic staff member to join our Front Desk and Restaurant team to help us deliver memorable, and one of a kind experiences for our guests. Guest Services and Restaurant Server is a dual role where you will be responsible for ensuring every guest receives outstanding customer service and support. This extends from checking guests in and out of the resort, providing information about activities and experiences and processing payments, to providing detailed information on menus, and multi-tasking various restaurant duties. If you are attentive to detail, have great communication skills and enjoy working as part of a team, then we’d like to meet you

**Responsibilities**
- Regularly check upcoming reservations
- Check appropriate payments have been taken for bookings
- Welcome and greet guests
- Preparation of check-in and check-out forms
- Liaising with other departments within the resort to ensure smooth delivery of guest requests
- Orientating guests to the resort and answering any queries
- Dealing with any guest complaints effectively
- Answering and processing sales calls
- Acting as an ambassador for Finn Lough, upselling and cross-selling wherever possible
- Preparation of daily run sheet
- Input up-to-date information regarding guests during their stay
- Ensure all information provided to guests is accurate and up-to-date
- Processing and reconciling guest payments
- Accommodate guest requests
- Provide excellent customer service to guests

**Requirements**:

- Attentiveness and patience for customers
- Vibrant and enthusiastic
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Strong working knowledge of relevant computer software systems
- Attention to detail and accuracy
- Successful history in a customer facing experience

**Accommodation** Accommodation is available, a private room in a shared house

**Job Type** Full-time

**Other Benefits**
- Competitive salary
- Staff meals during shift
- Access to a shared staff car
- Staff perks and wellness scheme included


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