Customer Service Team Lead

6 months ago


Dunstable, United Kingdom Profound Nutrition Full time

**Job Purpose**:To lead a small team of customer service representatives to address customer issues quickly, calmly and confidently with service, delivery or condition of products. Maintains professional environment for customer service team to thrive to solve problems and increase customer journey and satisfaction, which will ultimately increase the company profile which will lead to an increase in sales.

**Customer Service Supervisor key responsibilities and duties**:

- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer queries both proactively and reactively within 24 hours.
- Proactively offering other synergistic products to upsell on incoming orders
- Possess a good knowledge of products, processes, systems and customers
- Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
- Analyses customer satisfaction and develops strategies with your line manager to improve service
- Meets and contributes regularly with management to give feedback to help improve the customer service culture, response time and tools to improve customer experience. As well as reporting department milestones, progress & customer trends etc
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Ensures company brand and image meet and exceed company standard
- Manages key customer accounts
- Provide cover for and assistance to B2B as and when required

**Customer Service Manager Skills and Qualifications**:
Good Communication Skills, Leadership Experience, Critical Thinker, Excellent Interpersonal Skills, Customer Service Support Experience, Excellent Listening Skills, Problem Solving Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Ability to run reports as and when required, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette, Accurate Record Keeping, Knowledge of Workplace Health and Safety Laws

Pay: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: PFN001CSTL



  • Dunstable, Central Bedfordshire, United Kingdom Dunelm Full time

    Job SummaryAs a Customer Service Team Lead at Dunelm, you will be responsible for ensuring the highest standards of customer experience in our stores. Working closely with your Deputy and Store Manager, you will take ownership of store standards and visual aspects, driving sales and growth through effective merchandising.Key ResponsibilitiesDrive sales and...

  • Merchandise Team Lead

    1 month ago


    Dunstable, Central Bedfordshire, United Kingdom Dunelm Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Dunelm. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve sales targets and drive business growth.Key ResponsibilitiesTake ownership of all...


  • Dunstable, United Kingdom Speedy Freight Oxford & Luton Full time

    We are a successful National organization providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialize in delivering time sensitive shipments from commercial...


  • Dunstable, Central Bedfordshire, United Kingdom Central Bedfordshire Council Full time

    About the RoleCentral Bedfordshire Council is a forward-thinking organisation that aims to provide excellent customer services to its residents. The Customer Service Team plays a vital role in delivering this aim by providing a window to the Council's services.The ideal candidate will have excellent English language skills, considerable customer service...


  • Dunstable, United Kingdom Connells Group Full time

    We're seeking **Customer Service Advisors** to join our busy and established team based in our vibrant contact centre in** Dunstable**. This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an **OTE of £25,000 - £28,000**. You will serve as the primary point of...


  • Dunstable, United Kingdom Connells Group Full time

    We're seeking **Customer Service Advisors **to join our busy and established team based in our vibrant contact centre in** Dunstable**. This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an **OTE of £25,000 - £28,000**. You will serve as the primary point of...


  • Dunstable, United Kingdom Connells Group Full time

    We're seeking **Customer Service Representatives **to join our busy and established team based in our vibrant contact centre in** Dunstable**. This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an **OTE of £25,000 - £28,000**. You will serve as the primary point...


  • Dunstable, Central Bedfordshire, United Kingdom Connells Group Full time

    Customer Service RepresentativeWe are seeking a motivated and driven individual to join our team as a Customer Service Representative, providing exceptional customer service and support in a fast-paced environment.Key Responsibilities:Act as the primary point of contact for customers, responding to inquiries and resolving issues promptly and...


  • Dunstable, Central Bedfordshire, United Kingdom Connells Group Full time

    We are seeking experienced individuals to join our Dunstable estate agency team as Customer Service Advisors. The role involves serving as the primary point of contact for customers, addressing their inquiries, and providing support.This is an excellent opportunity for a motivated and driven individual to start their career with Connells Group. The position...


  • Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time

    Aftersales Service ExpertWe're a leading global company of outdoor brands, supplying bicycles to thousands of retail locations and customers worldwide. Our commitment to durability, innovation, comfort, and style sets us apart.We're seeking a skilled Rider Support Specialist to join our team at our offices in Ampthill, Bedfordshire. As a key member of our...


  • Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £11.50 + per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...


  • Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...


  • Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...


  • Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Operations Team Lead

    3 weeks ago


    Dunstable, Central Bedfordshire, United Kingdom Amazon UK Services Ltd. Full time

    Key Responsibilities:     As an Area Manager at Amazon, you will be responsible for leading a large and diverse team to ensure the area of the business meets customer demands.     Your key responsibilities will include promoting a culture of safety and well-being, analysing and implementing corrective actions to improve quality and productivity, and...

  • Workshop Team Lead

    6 days ago


    Dunstable, Central Bedfordshire, United Kingdom Solus Accident Repair Centres Full time

    Job Title: Workshop Team LeadAbout Solus Accident Repair CentresSolus is one of the largest body repair groups in the UK, employing over 900 expert people across 25 locations. Our team has repaired over 700,000 vehicles in the last 15 years.Estimated Salary:£40,000 - £55,000 per annum (dependent on experience)Responsibilities:We are seeking a skilled...

  • Workshop Team Lead

    1 month ago


    Dunstable, Central Bedfordshire, United Kingdom Solus Accident Repair Centres Full time

    Job SummarySolus Accident Repair Centres is seeking a skilled Workshop Team Lead to join our team. As a key member of our workshop team, you will be responsible for leading a collaborative team environment, focusing on customer satisfaction and quality repairs.Responsibilities• Lead the workshop team in producing high-quality repairs with a "right first...


  • Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Dunstable, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Dunstable, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Administrator** **Dunstable** **Salary £26k to £30k** Our client is the market leader in their industry, due to growth they have relocated to Dunstable and looking to expand their in house **Customer service** team. Now is an exciting time to be joining a growing company! **Your role as a Customer Service Administrator** - Processing...

  • Customer Team Member

    6 months ago


    Dunstable, United Kingdom Coop Full time

    **Customer Team Member** Location: 59-61 Lowther Road, Dunstable, LU6 3NL Pay: £10.90 per hour + great benefits Contract: 8 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings store opening 5:45am, afternoons, late evenings store closing 10:15pm and weekends, to be discussed at interview. Full...