Merchandise Team Lead
2 weeks ago
Job Summary
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Dunelm. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve sales targets and drive business growth.
Key Responsibilities
- Take ownership of all aspects of customer service in your store, ensuring a seamless and enjoyable experience for our customers.
- Lead and develop a team of colleagues, providing coaching and training to help them achieve their full potential.
- Contribute to the recruitment and training of new colleagues, ensuring they are equipped to provide excellent customer service.
- Work closely with other Supervisors and the Deputy Store Manager to achieve store objectives and drive business growth.
Requirements
- Proven experience in a supervisory role, with a track record of delivering results and achieving sales targets.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Flexibility to work across weekends and evenings, with a willingness to adapt to changing business needs.
- A commitment to delivering exceptional customer service and driving business growth.
About Dunelm
Dunelm is a leading home furnishings retailer, committed to providing our customers with a wide range of high-quality products and exceptional customer service. We are passionate about creating a positive and inclusive work environment, where our colleagues can thrive and develop their careers.
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