Merchandise Team Lead

2 weeks ago


Dunstable, Central Bedfordshire, United Kingdom Dunelm Full time

Job Summary

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Dunelm. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve sales targets and drive business growth.

Key Responsibilities

  • Take ownership of all aspects of customer service in your store, ensuring a seamless and enjoyable experience for our customers.
  • Lead and develop a team of colleagues, providing coaching and training to help them achieve their full potential.
  • Contribute to the recruitment and training of new colleagues, ensuring they are equipped to provide excellent customer service.
  • Work closely with other Supervisors and the Deputy Store Manager to achieve store objectives and drive business growth.

Requirements

  • Proven experience in a supervisory role, with a track record of delivering results and achieving sales targets.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Flexibility to work across weekends and evenings, with a willingness to adapt to changing business needs.
  • A commitment to delivering exceptional customer service and driving business growth.

About Dunelm

Dunelm is a leading home furnishings retailer, committed to providing our customers with a wide range of high-quality products and exceptional customer service. We are passionate about creating a positive and inclusive work environment, where our colleagues can thrive and develop their careers.



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