Customer Service Advisor

4 months ago


Dunstable, United Kingdom Speedy Freight Oxford & Luton Full time

We are a successful National organization providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialize in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is ‘To be the first choice to deliver every single time. To always be there for our customers and our team’

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

**Responsibilities & Objectives**
- To provide the highest level of services to customer and drivers
- To effectively negotiate prices with customers
- Receive orders over the telephone and input into the company computer systems
- Provide customers with the appropriate logistic solutions for their requirement
- Build strong relationship with drivers
- Schedule appointments for sales staff to meet prospective customers
- To work to deadlines and work independently when required
- Communicate effectively and professionally with all levels of staff and clients
- Flexible approach required to cover on-call Rota system
- To contact businesses by telephone to promote product/services, solicit orders accordingly.
- Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
- We’ll teach you to become an expert, so you book the correct vehicle and man for the job

**Qualifications**
- IT Literate including Microsoft, word, excel and outlook
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills

**Experience**
- Recent experience in a similar role
- Strong customer service ethic with negotiation and telesales skills
- Excellent verbal and written communication skills
- Articulate with a confident phone manner
- Good organization skills with the ability to multitask and prioritize workload
- Ability to source own leads through research

**Job Types**: Full-time, Permanent

**Salary**: £21,700.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


  • Customer Services Lead

    5 months ago


    Dunstable, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Services Lead **Salary**: £35,000 - £40,000pa Location: Dunstable Contract: Permanent Hours: Monday to Friday - 8am - 4pm Do you want to work for a well-established and leading organisation? Do you have a strong background in customer services and work well independently? This is an exciting opportunity for a Customer Services...


  • Dunstable, United Kingdom Whitbread PLC Full time

    **Customer Complaints Advisor - Dunstable** Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team, you will provide professional support, swiftly resolving guest complaints to the highest standard. It's time to leverage your retail and...


  • Dunstable, United Kingdom Whitbread PLC Full time

    **Customer Complaints Advisor - Dunstable** Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team, you will provide professional support, swiftly resolving guest complaints to the highest standard. It's time to leverage your retail and...


  • Dunstable, United Kingdom Whitbread Full time

    Customer complaints team, 37.5 hours, full time office based. Customer Complaints Advisor - Dunstable Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team, you will provide professional support, swiftly resolving guest complaints to the...


  • Dunstable, United Kingdom Whitbread Full time

    Join our Guest Relations Team to make sure all of our guests are looked after throughout their journey with Premier Inn and Whitbread. **Customer Complaints Advisor - Dunstable** Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team,...


  • Dunstable, United Kingdom Whitbread Full time

    Contact centre based, Full time in the office, Permanent role **Customer Complaints Advisor - Dunstable** Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team, you will provide professional support, swiftly resolving guest complaints...


  • Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Dunstable, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...


  • Dunstable, United Kingdom Connells Group Full time

    We're seeking **Customer Service Advisors** to join our busy and established team based in our vibrant contact centre in** Dunstable**. This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an **OTE of £25,000 - £28,000**. You will serve as the primary point of...

  • Service Advisor

    5 months ago


    Dunstable, United Kingdom Hartwell Automotive Group Full time

    Hartwell Dunstable are seeking a Service Advisor to come and join the team! Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from...

  • Service Advisor

    5 months ago


    Dunstable, United Kingdom Hartwell PLC Full time

    Hartwell Dunstable are seeking a Service Advisor to come and join the team! Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from...

  • Service Advisor

    4 months ago


    Dunstable, United Kingdom Hartwell Automotive Group Full time

    Are you a successful Parts Advisor or Automotive Parts Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years. Operating across 11...

  • Service Advisor

    4 months ago


    Dunstable, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Commercial Vehicle Service Advisor - Bedfordshire Area** - Basic salary: Circa £25,000 Depending on experience. - Plus bonus, OTE circa £30,000+ - Flexible Working Hours (8 Hour day starting at 9am latest) - Monday - Friday only - Commercial dealership benefits / training / progression My client is looking for a Service Advisor to join their busy and...


  • Dunstable, United Kingdom Arjo Full time

    **Position**: Customer Service Advisor **Location**: Houghton Regis **Job type**: Full Time, Permanent, Fully Flex **Shift Pattern**: 35 hours per week working on a rota basis, 1 hour lunch break You will be responsible for delivering world-class customer care that empowers movement for people with mobility challenges. This will include taking inbound...

  • Service Advisor

    3 weeks ago


    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Service Advisor Job DescriptionWe are seeking an experienced Service Advisor to join our team at Renault Truck Commercials' prestigious Chiltern Dealership in Dunstable. As a Service Advisor, you will be the first point of contact for customers and will play a central role in promoting the profitable sale of Workshop Services and Products.Key...

  • Service Advisor

    3 weeks ago


    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Service Advisor Job DescriptionWe are seeking an experienced Service Advisor to join our team at Renault Truck Commercials' prestigious Chiltern Dealership in Dunstable. As a Service Advisor, you will be the first point of contact for customers and will play a central role in promoting the profitable sale of Workshop Services and Products.Key...


  • Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    UK Customer Service Advisor sought by beBee Professionals to provide top-notch customer service and resolve queries efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues promptly and escalate when necessary.Process customer orders and manage account...


  • Dunstable, United Kingdom Arjo Full time

    **Position**: Customer Service Advisor **Location**: Houghton Regis, Bedfordshire **Job type**: Permanent, Full time **Shift Pattern**: See below **Salary**: £19500 + £60 per month flexi supplement,£1.82ph for any hours worked between 9pm and 7am + overtime **Would you like to work for an organisation who is empowering lives and enabling mobility? Do you...

  • Service Advisor

    1 month ago


    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Service Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at Renault Truck Commercials' prestigious Chiltern Dealership in Dunstable. As a key member of our Service Department, you will play a crucial role in providing exceptional customer service and promoting the profitable sale of Workshop Services and Products.Key...

  • Service Advisor

    1 month ago


    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Service Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at Renault Truck Commercials' prestigious Chiltern Dealership in Dunstable. As a key member of our Service Department, you will play a crucial role in providing exceptional customer service and promoting the profitable sale of Workshop Services and Products.Key...


  • Dunstable, United Kingdom Landers Full time

    **About us** Landers is a Land Rover specialist repair garage in Dunstable. We are professional, and our goal is to be the first choice locally for Land Rovers. We have been trading nearly ten years and are continually growing. We have a great team of staff who have been with us a long time, and have grown with the business. We have a very friendly working...