Customer Service Officer
7 months ago
Customer Service/Administration Officer
Congleton
The purpose of the role is to manage the department customer services.
The post holder will be responsible for providing technical and administrative support to deliver the programme of works within the operational team. To work as part of a team and to support other officers and contribute to the successful delivery of individual projects throughout the Borough. The individual will assist the team, who are responsible for ensuring that projects are designed, developed and delivered safely to budget and to programme.
**Responsibilities**
- Respond to enquiries and requests for information.
- Uploading information onto the street lighting inventory asset database.
- Assist in site safety audits.
- Issuing to the relevant person within the team & responsible for responses to customers.
- Database updating, documents, value plus claims & management reports.
**Requirements**:
- Customer Service Experience is essential
- Ability to deal effectively with peers, client representatives and the public.
- Good verbal and written communication skills
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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