Customer Service Apprentice
6 months ago
**Contract: Cheshire East Highways**
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**Location: Congleton**
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**Contract Type: Permanent**
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**Cheshire East Highways (CEH) are looking for an enthusiastic Customer Service Apprentice to join the Planning & Stakeholder Communication team. The role is permanent and involves undertaking a Customer Service qualification in the first 24 months.**
**The apprenticeship allows you to kick start your career and work towards gaining a Level 2 Customer Service qualification, whilst learning key personal and professional skills in a work environment.**
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**The Role**
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- **Undertake a Customer Service apprenticeship training programme at a local college**:
- **Assist with creating and updating CEH documentation, processes and procedures**:
- **Carry out internal audits, focusing on customer processes across the contract**:
- **Complete administrative tasks to support the team in ensuring data is accurate for reporting**:
- **Assess customer enquiries, working closely with the wider teams to provide a ‘right first time’ response**:
- **Assist with the response to customer complaints and correspondence from key stakeholders**:
- **Support the wider Customer & Quality team in key processes and administrative tasks**:
- **Support the Communications team in delivering their Communications Strategy**:
- **Other Ad Hoc duties to fulfil the requirement of the role**
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**Job Description***
**About You**
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- **Experience of basic Microsoft systems (Word, PowerPoint, Excel, Outlook)**:
- **Minimum English GCSE A*-C or 9-4**:
- **Strong organisational skills**:
- **Good communication skills: written, verbal and interpersonal**:
- **Passion and willingness to learn and develop new skills**:
- **Able to build strong working relationships and collaborate with others to achieve goals**
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**Benefits**
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**At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That’s why you will always be given the opportunity to utilise your expertise and develop your career.**
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**In return for your hard work you will receive**:
- **Sick Pay**:
- **Competitive salary**:
- **Opportunity to purchase up to 5 days extra leave**:
- **A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc**:
- **Life Assurance**:
- **Employee Assistance Programme**:
- **Pension scheme
**The Company**
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**We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.**
**Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.**
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**We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you.
**Please click on the following link for more information on this role**:Job Description
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