Customer Service Representative
4 days ago
**Main Responsibilities**:
- Provide relevant support to the Business Development and SIOP (Sales Inventory Operational Planning) team for the following processes:
- Customer Contract Review - Generation of customer contract review documentation in line with sales enquiries.
- Order Loading - Carry out data input activities to load firm customer sales orders onto the business production system.
- Customer Interface - Liaise with customer to confirm acceptance, decline or alternative proposals for sales orders.
- Documentation Control - Periodically transfer sales order documentation from the physical paper to electronic environment.
- Oversee significant aspects of the customer experience by challenging current administration processes and implementing optimal levels of automation and streamlining.
- Define, manage and deliver targeted customer facing and departmental improvement projects as agreed between the individual and the Business Development Director.
- Support the enquiry to quote to customer conclusion cycle on selected opportunities.
- Providing help and advice to customers regarding business products or services.
- Analyse statistics or other data to determine the level of customer service that the business is providing.
- General Business Development support, such as creating of reports, PowerPoint presentations and management of selected customer/supplier scorecards.
**Additional Information**:
37.5 hours per week
Excellent staff benefits
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