Patient Support Partner

4 months ago


Remote, United Kingdom The Slimming Clinic Full time

As a business whose mission it is to help its patients not only lose weight, but to promote a healthy lifestyle, in our 30-years we have grown to be the largest operator of our kind, helping 1000s of people across the UK to achieve their weight-loss goals.

Our business is registered and regulated by the Care Quality Commission (CQC).

**What is the job role?**

You will be an important point of contact for our patients and will answer queries, guide them through the appointment booking process, and based upon the doctor’s recommendations will take payment for and set up the patient’s weight-loss plan.

**Job Description**:
On a day to day basis your responsibilities will include:

- Responding to inbound calls for patient appointments and queries ensuring that all data is captured correctly and accurately entered into our database
- Following-up with patients on their appointment times, reminders for when their prescription is coming to an end, and informing them about promotions and other benefits offered by The Slimming Clinic
- Guiding the patient through the sales process following their consultation with one of our medical professionals
- Providing accurate and up-to-date information on medication and other weight-loss support products to patients
- Ensuring that patients’ records are properly maintained and kept up to date in accordance with data protection requirements

**Who is this suitable for?**

We are looking for someone who is customer-focused with a positive and pro-active approach. Although this position is remote you will be a confident and friendly individual who work well within a dynamic team, and able to manage a busy workload to ensure that every inbound call is answered.

Experience of sales including strong objection handling skills is essential as is experience of working in a call centre (both inbound and outbound)

You must be good with numbers and have the ability to work across multiple systems, using spreadsheets to report sales and other data.

You will also have excellent verbal and written communication skills.

If chosen for the next step in the recruitment process you will be asked to attend a role play in advance of a personal interview and full guidance will be provided.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Can you give briefly describe an example of how you manage sales objections?

**Experience**:

- customer service: 2 years (required)
- Sales: 1 year (required)

Work Location: Remote



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