Customer Services Supervisor

3 months ago


London, United Kingdom universityoflondon Full time

**The University of London**

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

**Senate House Library**

Senate House Library is the central library for the University of London, and the home library for the School of Advanced Study. We offer access and research support to collections covering Arts, Humanities and Social Science and are home to a number of unique and distinctive Special Collections in the heart of London’s student and research community.

**The Role**

We are recruiting for a **Customer Services Supervisor** to join our busy Customer Services Team at Senate House Library. The Customer Services Team provides key front-of-house services for our users, including membership, circulation and IT support. Within this department, the document supply team is responsible for obtaining resources required by readers that are not held in SHL, and meeting requests from other libraries for loans and copies of our own collection.
- For a full role profile, please refer to the job description below._

**Further Information**
- Pursuing excellence in education and equal opportunities._



  • London, United Kingdom Decorating Supervisor Full time

    We are a painting and decorating company and are looking for ambitious people to join their expanding team. As a Decorating Supervisor, you will be responsible for managing a team of qualified and experienced decorators, delivering multiple projects on time and on budget within London and surrounding areas. You will provide technical support and advice as...


  • London, United Kingdom LinkPoint Resources Ltd Full time

    Reference: - MS EL 4852423- Sector: - Account Manager, Brand Manager, Business Development, Consumer Sales, Direct Sales, Field Sales, Field Sales Manager, General & Other, Key Account Manager, Manager, Marketing & Business Development, Office Support, Other, Other, Public Relations (PR), Sales, Sales Executive, Sales Manager- Salary: - £40,000 to £45,000...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, United Kingdom Linkpoint Resources Limited Full time

    **£45,000 per annum + Pension + Medical + Other Great Benefits**_ - **Covering 7.5 hours a day, 5 days per week, on a rotating shift: Monday to Sunday 9.30 am - 9.00 pm.**_ **Customer Service Supervisor’s Core Duties** - Showcase the brand and its many benefits and features to current and future customers - Update the CRM system with customer details and...


  • London, United Kingdom National Theatre Full time

    We are looking for a Customer Services Supervisor   to join the National Theatre Bookshop Team. Purpose of the role: As a Visitor Engagement & Operations Customer Service Supervisor, you will be at the core of our front of house experience, ensuring we provide a first-class welcome to all. You will exemplify high standards of customer service and...


  • London, United Kingdom City Cruises Full time

    This is a full time (42.5 hours per week), permanent position - starting salary **£28,080 per annum plus commission.** City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for...


  • London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...


  • London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...


  • London, United Kingdom ISS Facility Services Full time

    **Support Services Supervisor** **Contract: Production** **Location: London** **Hours of work: 40** **Working Pattern: 01:30pm - 10:30pm** **Contract Type: Fixed Term Contract** **Salary: £13.90** **Job Advert: Support Services Supervisor** Are you a proactive and motivated individual looking for a leadership role within the cleaning services...


  • London, United Kingdom BFC DISTRIBUTION LIMITED Full time

    Overview: **Duties**: - Manage and supervise a team of customer service representatives - Provide guidance, support, and training to team members - Analyze team performance metrics and implement strategies for improvement - Handle escalated customer inquiries and resolve issues promptly - Monitor customer interactions to ensure quality service standards are...


  • London, United Kingdom National Theatre Full time

    We are looking for a Customer Services Supervisor   to join the National Theatre Bookshop Team. Please note: Due to high levels of interest, we will be closing this role on Tuesday th September at 9:am.  Please submit your application at the earliest opportunity to avoid disappointment. Should you need support or additional time to submit an...


  • London, United Kingdom JUICE & COFFEE LIMITED Full time

    **Responsibilities** - Dive into customer feedback, identifying patterns and opportunities to elevate our service. - Lead and mentor our customer service team, ensuring they deliver unparalleled hospitality. - Engage directly with guests to address their needs, resolve any issues, and manage escalations with grace. - Tackle complex guest concerns promptly,...


  • London, Greater London, United Kingdom Little Vegas Full time

    About Little VegasWe are a rapidly expanding entertainment company dedicated to providing top-notch customer service and creating an exceptional gaming experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Supervisor to join our team. As a Supervisor, you will be responsible for ensuring that our customers receive...


  • London, Greater London, United Kingdom Little Vegas Full time

    About Little VegasWe are a rapidly expanding entertainment company dedicated to providing top-notch customer service and creating an exceptional gaming experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Supervisor to join our team. As a Supervisor, you will be responsible for ensuring that our customers receive...


  • London, United Kingdom ISS Facility Services Full time

    **Contract: Production** *** **Location: London** *** **Hours of work: 40** *** **Working Pattern: 01:30pm - 10:30pm** *** **Contract Type: Fixed Term Contract** *** **Salary: £13.90 -** **£13.90** *** **Job Advert: Support Services Supervisor** *** **Are you a proactive and motivated individual looking for a leadership role within the...


  • London, Greater London, United Kingdom Retail Human Resources plc Full time

    Job Summary:We are seeking a highly motivated and experienced Checkout Supervisor to join our team at Retail Human Resources plc. As a key member of our retail team, you will be responsible for driving sales growth, improving customer satisfaction, and promoting our brand values.Key Responsibilities:Develop and implement strategies to increase customer...


  • LONDON, United Kingdom FASHION PERSONNEL Full time

    This multi award winning brand is looking for someone ambitious to join their growing team! As eCommerce customer care supervisor you will be liaising with customers and potential new customers via telephone and email to assist them with their queries and increase order values where possible. As supervisor you will be responsible for ensuring the...


  • London, United Kingdom Fashion And Retail Personnel Full time

    This multi award winning brand is looking for someone ambitious to join their growing team! As eCommerce customer care supervisor you will be liaising with customers and potential new customers via telephone and email to assist them with their queries and increase order values where possible. As supervisor you will be responsible for ensuring the customer...


  • Hillingdon, Greater London, United Kingdom Uxbridge Employment Agency Full time £24,000

    Customer Service Operations Supervisor Location: Are you skilled in providing exceptional customer support in an office environment? We present a remarkable opportunity for a Customer Service Operations Supervisor to join a distinguished organization. Our client is in search of a confident and proactive professional to integrate into their Customer Service...