Customer Service Supervisor
6 months ago
Overview:
**Duties**:
- Manage and supervise a team of customer service representatives
- Provide guidance, support, and training to team members
- Analyze team performance metrics and implement strategies for improvement
- Handle escalated customer inquiries and resolve issues promptly
- Monitor customer interactions to ensure quality service standards are met
- Develop and implement customer service policies and procedures
- Collaborate with other departments to enhance overall customer experience
**Experience**:
- Proficiency in English; fluency in Spanish is a plus
- Proven experience in supervising and leading a customer service team
- Strong communication skills to effectively interact with customers and team members
- Ability to analyze data and make informed decisions to improve service quality
- Demonstrated leadership skills to motivate and guide the team towards success
- Multilingual abilities are advantageous
Joining our team as a Customer Service Supervisor offers the opportunity to lead a dynamic group of professionals in delivering exceptional service. If you possess the required skills and are ready to take on this rewarding role, we invite you to apply.
**Job Types**: Full-time, Permanent
Pay: £38,729.60 per year
**Benefits**:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance
- Referral programme
- Relocation assistance
- UK visa sponsorship
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
-
Painting, Decorating and Spraying Supervisor
6 months ago
London, United Kingdom Decorating Supervisor Full timeWe are a painting and decorating company and are looking for ambitious people to join their expanding team. As a Decorating Supervisor, you will be responsible for managing a team of qualified and experienced decorators, delivering multiple projects on time and on budget within London and surrounding areas. You will provide technical support and advice as...
-
Cafe Supervisor
1 month ago
London, United Kingdom Cafe Supervisor (Headroom) Full timeAbout Jami & Head Room CaféJami is the Jewish community’s dedicated mental health charity, supporting young people and adults facing mental illness and distress. Head Room Café, Jami’s social enterprise café, is a dynamic community hub offering not only coffee and delicious food but also daily activities, mental health support, education, and...
-
Customer Services Supervisor
6 months ago
London, United Kingdom LinkPoint Resources Ltd Full timeReference: - MS EL 4852423- Sector: - Account Manager, Brand Manager, Business Development, Consumer Sales, Direct Sales, Field Sales, Field Sales Manager, General & Other, Key Account Manager, Manager, Marketing & Business Development, Office Support, Other, Other, Public Relations (PR), Sales, Sales Executive, Sales Manager- Salary: - £40,000 to £45,000...
-
Customer Service Supervisor
20 hours ago
London, Greater London, United Kingdom Oliver Bonas Careers Full timeWe are seeking a customer-focused and enthusiastic Customer Service Supervisor to join our team at Oliver Bonas.The estimated salary for this role is £20,000 - £23,000 per annum, depending on experience.About the Role:As a Customer Service Supervisor, you will be responsible for leading the customer service team and ensuring that customers receive an...
-
Customer Service Supervisor
2 weeks ago
London, Greater London, United Kingdom Neway International Full timeReception and Front Desk OpportunitiesAre you an experienced hospitality professional looking to advance your career? We are seeking talented individuals to join our team as a Hotel Receptionist and Receptionist Supervisor at our 4-star hotel in Chelsea, near Fulham Broadway Station.Key Responsibilities:Promoting hotel offerings, including breakfast sales,...
-
Customer Service Supervisor
2 weeks ago
London, Greater London, United Kingdom Clermont Hotel Group Full timeThe Clermont Hotel Group is a dynamic and forward-thinking company that values its employees and provides opportunities for growth and development. We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at The Tower Hotel in London.About the JobThis role offers the opportunity to work in a contemporary hotel setting,...
-
Customer Service Supervisor
6 months ago
London, United Kingdom City Cruises Full timeThis is a full time (42.5 hours per week), permanent position - starting salary **£28,080 per annum plus commission.** City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for...
-
Customer Service Supervisor
6 months ago
London, United Kingdom East Midlands Railway Full timeWe are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...
-
Customer Service Supervisor
6 months ago
London, United Kingdom East Midlands Railway Full timeWe are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...
-
Customer Service Supervisor
3 weeks ago
London, Greater London, United Kingdom Abercrombie Full timeAbercrombie & Fitch Co. is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. We are committed to making every day feel as exceptional as the start of a long weekend.About the JobAs a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our Spitalfields...
-
Customer Service Supervisor
3 weeks ago
London, Greater London, United Kingdom Servprostcharlescounty Full timeJob DescriptionWe are looking for a Customer Service Supervisor to join our team at Servprostcharlescounty. As a key member of our leadership structure, you will be responsible for coaching and motivating the sales team to deliver exceptional customer service and exceed sales targets.Main Responsibilities• Coach and motivate the sales team to achieve sales...
-
Customer Service Supervisor
6 months ago
London, United Kingdom JUICE & COFFEE LIMITED Full time**Responsibilities** - Dive into customer feedback, identifying patterns and opportunities to elevate our service. - Lead and mentor our customer service team, ensuring they deliver unparalleled hospitality. - Engage directly with guests to address their needs, resolve any issues, and manage escalations with grace. - Tackle complex guest concerns promptly,...
-
Customer Service Supervisor
2 weeks ago
London, Greater London, United Kingdom Iceland Full timeJob DescriptionWe are looking for a Customer Service Supervisor to join our team at Iceland. As a key member of our store management, you will be responsible for ensuring that customers receive an exceptional service experience and that our store runs smoothly and efficiently.ResponsibilitiesManage customer complaints and concerns, resolving issues promptly...
-
Customer Service Assistant/ Supervisor
6 months ago
London, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 26 (4x shift) Hourly rate: £10.90 - £11.40 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working...
-
Customer Service Assistant/ Supervisor
6 months ago
London, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 30 (5x shifts) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If working between the hours of 11pm and 6am, you will receive an...
-
Customer Service Assistant/ Supervisor
6 months ago
London, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 21 (3x shifts) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If working between the hours of 11pm and 6am, you will receive an...
-
Customer Service Assistant/ Supervisor
6 months ago
London, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 40 (5x shifts per week) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If working between the hours of 11pm and 6am, you will receive an...
-
Customer Service Assistant/supervisor
6 months ago
London, United Kingdom Luxury Leisure Full timeJob Role: Customer Service Assistant/Supervisor Hours per week: 40 (5x shifts) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (6:30am - 2:30pm) and Evening (2:30pm - 11pm) Shift. You must be able to work both these shift patterns. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If working...
-
Customer Service Assistant/ Supervisor
6 months ago
London, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 28 (4x shifts) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shifts. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm and 6am, you will receive an...
-
Customer Service Assistant/ Supervisor
6 months ago
London, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 28 (4 x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If...