Customer Service Supervisor

4 months ago

London, United Kingdom BFC DISTRIBUTION LIMITED Full time

Overview:
**Duties**:

- Manage and supervise a team of customer service representatives
- Provide guidance, support, and training to team members
- Analyze team performance metrics and implement strategies for improvement
- Handle escalated customer inquiries and resolve issues promptly
- Monitor customer interactions to ensure quality service standards are met
- Develop and implement customer service policies and procedures
- Collaborate with other departments to enhance overall customer experience

**Experience**:

- Proficiency in English; fluency in Spanish is a plus
- Proven experience in supervising and leading a customer service team
- Strong communication skills to effectively interact with customers and team members
- Ability to analyze data and make informed decisions to improve service quality
- Demonstrated leadership skills to motivate and guide the team towards success
- Multilingual abilities are advantageous

Joining our team as a Customer Service Supervisor offers the opportunity to lead a dynamic group of professionals in delivering exceptional service. If you possess the required skills and are ready to take on this rewarding role, we invite you to apply.

**Job Types**: Full-time, Permanent

Pay: £38,729.60 per year

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance
- Referral programme
- Relocation assistance
- UK visa sponsorship
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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