Customer Service Supervisor

6 months ago


London, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this. Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

**London is calling... YOU... to join #TeamEMR at St Pancras Station**

**We're recruiting for **future** **Customer Service Supervisors for our London St Pancras station.**

**About the role**

We pride ourselves on delighting our customers at every stage of their journey. **As a Customer Service Supervisor**, you will be a key player in the successful and safe operation of the station, whilst motivating and inspiring our dedicated teams to deliver an excellent customer experience.

You will lead the team with day to day activities and deliver a high standard of customer service, as well as providing accurate and timely information at the station. You will ensure that the station is clean, safe and presentable at all times, in accordance with East Midlands Railway contractual obligations. You will also play a key part in to ensuring that there is ongoing compliance with company processes and procedures.

This is really busy and fast paced role; some of your key duties will involve:

- Undertaking staff briefings as required
- Reporting all accidents & operating incidents
- Authorisation of employee time sheets,
- Looking after the roster/shifts for all staff under your supervision.
- Monitoring on-going compliance with company processes and procedures.
- Working closely with Network Rail and other stakeholders on a daily basis.

**About You**

You will be passionate about delivering excellent customer service on a daily basis, managing challenging situations and leading a team with enthusiasm. Working closely with the local management team, you will also be pro-active in seeking out opportunities to drive the teams forward.

Previous experience in a supervisory or people manager role is essential and you will need to be able to work a shift pattern which will include early, late and nights, along with weekends and bank holidays.

Not only will you be in line to join a fantastic team at London St Pancras station, you will also enjoy a wide range of benefits:

- Free travel on the East Midlands Railway network.
- Discounted travel (up to 75% off across the rail network and other train operating companies)
- Friends and Family discounted tickets
- Defined benefit railway pension scheme
- Employee benefits portal with access to generous discounts, Cycle 2 Work Schemeand many more

**This all sound great What are the next steps?**



  • London, United Kingdom Decorating Supervisor Full time

    We are a painting and decorating company and are looking for ambitious people to join their expanding team. As a Decorating Supervisor, you will be responsible for managing a team of qualified and experienced decorators, delivering multiple projects on time and on budget within London and surrounding areas. You will provide technical support and advice as...

  • Cafe Supervisor

    1 month ago


    London, United Kingdom Cafe Supervisor (Headroom) Full time

    About Jami & Head Room CaféJami is the Jewish community’s dedicated mental health charity, supporting young people and adults facing mental illness and distress. Head Room Café, Jami’s social enterprise café, is a dynamic community hub offering not only coffee and delicious food but also daily activities, mental health support, education, and...


  • London, United Kingdom LinkPoint Resources Ltd Full time

    Reference: - MS EL 4852423- Sector: - Account Manager, Brand Manager, Business Development, Consumer Sales, Direct Sales, Field Sales, Field Sales Manager, General & Other, Key Account Manager, Manager, Marketing & Business Development, Office Support, Other, Other, Public Relations (PR), Sales, Sales Executive, Sales Manager- Salary: - £40,000 to £45,000...


  • London, Greater London, United Kingdom Oliver Bonas Careers Full time

    We are seeking a customer-focused and enthusiastic Customer Service Supervisor to join our team at Oliver Bonas.The estimated salary for this role is £20,000 - £23,000 per annum, depending on experience.About the Role:As a Customer Service Supervisor, you will be responsible for leading the customer service team and ensuring that customers receive an...


  • London, Greater London, United Kingdom Neway International Full time

    Reception and Front Desk OpportunitiesAre you an experienced hospitality professional looking to advance your career? We are seeking talented individuals to join our team as a Hotel Receptionist and Receptionist Supervisor at our 4-star hotel in Chelsea, near Fulham Broadway Station.Key Responsibilities:Promoting hotel offerings, including breakfast sales,...


  • London, Greater London, United Kingdom Clermont Hotel Group Full time

    The Clermont Hotel Group is a dynamic and forward-thinking company that values its employees and provides opportunities for growth and development. We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at The Tower Hotel in London.About the JobThis role offers the opportunity to work in a contemporary hotel setting,...


  • London, United Kingdom City Cruises Full time

    This is a full time (42.5 hours per week), permanent position - starting salary **£28,080 per annum plus commission.** City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for...


  • London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...


  • London, Greater London, United Kingdom Abercrombie Full time

    Abercrombie & Fitch Co. is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. We are committed to making every day feel as exceptional as the start of a long weekend.About the JobAs a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our Spitalfields...


  • London, United Kingdom BFC DISTRIBUTION LIMITED Full time

    Overview: **Duties**: - Manage and supervise a team of customer service representatives - Provide guidance, support, and training to team members - Analyze team performance metrics and implement strategies for improvement - Handle escalated customer inquiries and resolve issues promptly - Monitor customer interactions to ensure quality service standards are...


  • London, Greater London, United Kingdom Servprostcharlescounty Full time

    Job DescriptionWe are looking for a Customer Service Supervisor to join our team at Servprostcharlescounty. As a key member of our leadership structure, you will be responsible for coaching and motivating the sales team to deliver exceptional customer service and exceed sales targets.Main Responsibilities• Coach and motivate the sales team to achieve sales...


  • London, United Kingdom JUICE & COFFEE LIMITED Full time

    **Responsibilities** - Dive into customer feedback, identifying patterns and opportunities to elevate our service. - Lead and mentor our customer service team, ensuring they deliver unparalleled hospitality. - Engage directly with guests to address their needs, resolve any issues, and manage escalations with grace. - Tackle complex guest concerns promptly,...


  • London, Greater London, United Kingdom Iceland Full time

    Job DescriptionWe are looking for a Customer Service Supervisor to join our team at Iceland. As a key member of our store management, you will be responsible for ensuring that customers receive an exceptional service experience and that our store runs smoothly and efficiently.ResponsibilitiesManage customer complaints and concerns, resolving issues promptly...


  • London, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 21 (3x shifts) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If working between the hours of 11pm and 6am, you will receive an...


  • London, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 26 (4x shift) Hourly rate: £10.90 - £11.40 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working...


  • London, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 40 (5x shifts per week) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If working between the hours of 11pm and 6am, you will receive an...


  • London, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 30 (5x shifts) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If working between the hours of 11pm and 6am, you will receive an...


  • London, United Kingdom Luxury Leisure Full time

    Job Role: Customer Service Assistant/Supervisor Hours per week: 40 (5x shifts) Hourly rate: £10.80 - £11.40 Shift pattern (if applicable): Morning (6:30am - 2:30pm) and Evening (2:30pm - 11pm) Shift. You must be able to work both these shift patterns. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If working...


  • London, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 28 (4x shifts) Hourly rate: £11.92 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shifts. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm and 6am, you will receive an...


  • London, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 28 (4 x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If...