Customer Service Supervisor
6 months ago
**Responsibilities**
- Dive into customer feedback, identifying patterns and opportunities to elevate our service.
- Lead and mentor our customer service team, ensuring they deliver unparalleled hospitality.
- Engage directly with guests to address their needs, resolve any issues, and manage escalations with grace.
- Tackle complex guest concerns promptly, ensuring satisfaction.
- Assess team performance, offering constructive feedback and fostering an environment of growth and excellence.
- Craft and refine customer service protocols to streamline efficiency and enhance the dining experience.
- Work closely with kitchen and floor staff to ensure a cohesive and superior guest experience..
**Requirements**:
- Minimum educational requirement of O levels or equivalent.
- At least 3 years of experience in a supervisory role within the customer service sector, ideally within the hospitality industry.
- Demonstrated leadership skills with the ability to motivate and guide a team towards excellence.
- Excellent communication abilities, with fluency in English; Multi language is a distinct advantage.
- Adept at analysing data to inform decision-making and improve customer service outcomes.
- Capable of managing multiple tasks and meeting deadlines in a fast-paced environment.
- Strong problem-solving skills, with a proactive approach to tackling challenges.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Experience**:
- Customer Service: 3 years (preferred)
Ability to Commute:
- London (required)
Ability to Relocate:
- London: Relocate before starting work (required)
Work Location: In person
Reference ID: Customer Service Supervisor
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