Station Gateline Customer Service Assistants

5 months ago

Edinburgh, United Kingdom Blue Arrow Full time

We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.

This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best talent and provide their people with a safe and inclusive place to truly thrive at work.

Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce.

**Job Title: STATION GATELINE CUSTOMER SERVICE ASSISTANTS**

**Location: Haymarket**

**Salary: £24,465 per annum on completion of training. The trainee salary is £20,993 per annum.**

**Training: 5 days training and a 2-day Induction programme.**

**Contract: Permanent**

**Hours: FULL TIME 35 HOURS**

**Flexibility will be required as shift work and weekend working are involved.**

**Monday - Saturday shifts between the hours of 06.15 - 23.30**

**Sunday shifts between the hours of 07.45 - 23.30**

Please note that if you are appointed to a relief post you will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year

**Job Description**:

- To provide customer information and assistance including wheelchair assists.
- Issue tickets to customers in line with the excess fares' procedures using the relevant ticket issuing equipment.
- Check tickets and supporting documents.
- At automatic gateline ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required.
- Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills.
- Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate.
- Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment.

Skills Required:
To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive.

Your excellent communication skills will be evident, as will the ability to work alone when required and be able to demonstrate individual initiative when required.

You don't need to have any experience as your training will include induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management - will be professionally delivered to give you all the tools you need to master this interesting role.

You will be rewarded for your contribution with a competitive benefits package that includes:

- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- 3% commission on ticket sales
- Hapi benefits package

Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.

Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

  • Station Gateline Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key...

  • Station Gateline Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key...

  • Station Gateline Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a vital role in providing exceptional customer service to our passengers.Key Responsibilities:Provide customer information and...

  • Station Gateline Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a vital role in providing exceptional customer service to our passengers.Key Responsibilities:Provide customer information and...

  • Station Gateline Customer Service Assistant

    5 months ago

    Edinburgh, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be. This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...

  • Station Gateline Customer Service Assistants

    3 months ago

    Edinburgh, United Kingdom ScotRail Full time

    STATION GATELINE CUSTOMER SERVICE ASSISTANTS EDINPURBH PARK PART TIME 19 HOURS 45 MINUTES PER WEEK ScotRail has played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be. There has been significant investment across the network to electrify lines, and on new and upgraded...

  • Station Gateline Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key Responsibilities:Provide customer information and...

  • Station Gateline Customer Service Assistants

    2 weeks ago

    Edinburgh, United Kingdom Blue Arroww Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...

  • Station Gateline Customer Service Assistant

    3 days ago

    Edinburgh, United Kingdom Blue Arroww Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...

  • Station Gateline Customer Service Assistants

    2 days ago

    Edinburgh, United Kingdom Blue Arroww Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...

  • Station Gateline Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and support to our passengers.Key Responsibilities:Provide customer information and assistance,...

  • Station Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Virtual Hub Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a critical role in providing exceptional customer service to our passengers, ensuring their journey is smooth and hassle-free.Key Responsibilities:Provide excellent...

  • Station Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Virtual Hub Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a critical role in providing exceptional customer service to our passengers, ensuring their journey is smooth and hassle-free.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and ensuring the smooth operation of our gatelines.Key Responsibilities:Provide customer information and...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantLocation: HaymarketSalary: £24,691 per annum on completion of training. The trainee salary is £21,93 per annum.Contract: PermanentHours: FULL TIME 35 HOURSFlexibility will be required as shift work and weekend working are involved.Job Description:Provide customer information and assistance, including...

  • Shop Assistant

    5 months ago

    Edinburgh, United Kingdom Restalrig Service Station Full time

    As a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...

  • Station Support

    5 months ago

    Edinburgh, United Kingdom LNER Full time

    **Fixed term contract for 12 months** **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma...

  • Customer Service Assistants

    5 months ago

    Edinburgh, United Kingdom Ganymede Solutions Ltd Full time

    Location- Edinburgh- Job-type- Contract- Salary- £12 - 12 per hour- Contact Michael Anderson- Call 0787 644 1692- Reference 12103639 AM**Customer Support Assistant - Summer Temps** **Location**:Edinburgh Waverley** **Contract Length**:3**rd** June - 1**st** September** **Immediate Start**: After passing a Drug & Alcohol test. Are you ready to embark...

  • Shop Assistant

    5 months ago

    Edinburgh, United Kingdom Restalrig Service Station Full time

    As a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...

  • Shop Assistant

    5 months ago

    Edinburgh, United Kingdom Restalrig Service Station Full time

    As a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...