Station Gateline Customer Service Assistant

3 months ago


Edinburgh, United Kingdom Blue Arrow Full time

We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.

This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best talent and provide their people with a safe and inclusive place to truly thrive at work.

Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce.

Job Title:
**STATION GATELINE CUSTOMER SERVICE ASSISTANTS**

**Location**:
** Edinburgh Waverly**

**Salary**:
**£24,465 per annum on completion of training. The trainee salary is £20,993 per annum.**
Training: 5 days training and a 2-day Induction programme.

Contract: Permanent

Hours:
**FULL TIME 35 HOURS**

**Flexibility will be required as shift work and weekend working are involved.**
Monday - Saturday shifts between the hours of 06.15 - 23.30

Sunday shifts between the hours of 08.00 - 23:30

Please note that if you are appointed to a relief post you will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year
- To provide customer information and assistance including wheelchair assists.
- Issue tickets to customers in line with the excess fares' procedures using the relevant ticket issuing equipment.
- Check tickets and supporting documents.
- At automatic gateline ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required.
- Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills.
- Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate.
- Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment.

**Skills Required**:
To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive.

Your excellent communication skills will be evident, as will the ability to work alone when required and be able to demonstrate individual initiative when required.

You don't need to have any experience as your training will include induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management - will be professionally delivered to give you all the tools you need to master this interesting role.

You will be rewarded for your contribution with a competitive benefits package that includes:

- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- 3% commission on ticket sales
- Hapi benefits package

Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.

Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



  • Edinburgh, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be. This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...


  • Edinburgh, United Kingdom ScotRail Full time

    STATION GATELINE CUSTOMER SERVICE ASSISTANTS EDINPURBH PARK PART TIME 19 HOURS 45 MINUTES PER WEEK ScotRail has played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be. There has been significant investment across the network to electrify lines, and on new and upgraded...


  • Edinburgh, United Kingdom ScotRail Full time

    HAYMARKET STATION FULL TIME 35 HOURS ScotRail has played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be. There has been significant investment across the network to electrify lines, and on new and upgraded trains. This helped to deliver ScotRail’s highest ever score...


  • Edinburgh, United Kingdom ScotRail Full time

    EDINBURGH AREA FULL TIME 35 HOURS ScotRail has played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be. There has been significant investment across the network to electrify lines, and on new and upgraded trains. This helped to deliver ScotRail’s highest ever score for...


  • Edinburgh, United Kingdom Ganymede Solutions Ltd Full time

    Location- Edinburgh- Job-type- Contract- Salary- £12 - 12 per hour- Contact Michael Anderson- Call 0787 644 1692- Reference 12103639 AM**Customer Support Assistant - Summer Temps** **Location**:Edinburgh Waverley** **Contract Length**:3**rd** June - 1**st** September** **Immediate Start**: After passing a Drug & Alcohol test. Are you ready to embark...

  • Station Support

    3 months ago


    Edinburgh, United Kingdom LNER Full time

    **Fixed term contract for 12 months** **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma...

  • Shop Assistant

    3 months ago


    Edinburgh, United Kingdom Restalrig Service Station Full time

    As a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...

  • Service Assistant

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Filling Station Full time

    At Filling Station, we pride ourselves on creating a lively and enjoyable work atmosphere, dedicated to providing memorable dining experiences. We are currently on the lookout for passionate individuals to join our team as Service Assistants. If you excel in a bustling environment and have a knack for delivering exceptional hospitality to patrons, this role...

  • Shop Assistant

    3 months ago


    Edinburgh, United Kingdom Restalrig Service Station Full time

    As a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...

  • Shop Assistant

    3 months ago


    Edinburgh, United Kingdom Restalrig Service Station Full time

    As a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...


  • Edinburgh, United Kingdom Arriva Full time

    Customer Service Assistant - Edinburgh Waverley Salary is £29,317 per year based on 35 hours per week. Some exciting positions have become available for Customer Service Assistants based at Edinburgh Waverley. Joining part of the existing team at Edinburgh you will assist with all station procedures ensuring a safe and effective workplace for all our...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are currently working alongside one of Edinburgh's largest employers to recruit a Customer Service Assistant to work within Edinburgh Bus Station in the City Centre. If you have strong customer service skills and are looking for a new challenge this could be the role for you! Full training will be provided. Opportunities for...


  • Edinburgh, Edinburgh, United Kingdom Network Rail Full time

    Customer Service Assistant (Security)LocationEdinburgh, GBDepartment NameScotlandAbout Network RailOur passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more...

  • Kitchen Assistant

    3 months ago


    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Our Kitchen Assistants are the back bone of our kitchen operation. Working in a fast paced environment, they support the chefs and wider team in running a smooth service, every time. **What will...

  • Kitchen Assistant

    3 months ago


    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Our Kitchen Assistants are the back bone of our kitchen operation. Working in a fast paced environment, they support the chefs and wider team in running a smooth service, every time. **What will...

  • Station Administrator

    3 months ago


    Edinburgh, United Kingdom Swissport International AG Full time

    Overview: We are excited to announce an opportunity to join our team at Swissport GB as a Station Administrator at Edinburgh Airport. If you are a detail-oriented individual with a passion for providing exceptional administrative support in a dynamic airport environment, we encourage you to apply. **Position: Station Administrator** **Location: Edinburgh...

  • Station Administrator

    5 months ago


    Edinburgh, United Kingdom Swissport International AG Full time

    Overview: We are excited to announce an opportunity to join our team at Swissport GB as a Station Administrator at Edinburgh Airport. If you are a detail-oriented individual with a passion for providing exceptional administrative support in a dynamic airport environment, we encourage you to apply. **Position: Station Administrator** **Location: Edinburgh...

  • Station Planner

    3 months ago


    Edinburgh, United Kingdom Swissport International AG Full time

    Overview: **Station Planner - Edinburgh** **Contract: 12 month Secondment** **Location: Edinburgh Airport** Reporting to the Station Manager and Regional Planning Manager, the Station Planner will be primarily responsible for all roster design, implementation and management at Station level. Fundamentally, the key aspects of this role are to ensure...


  • Edinburgh, United Kingdom Ganymede Solutions Ltd Full time

    Location- Edinburgh- Job-type- Contract- Salary- £12 - 12 per hour- Contact Charlie Rechten- Call 0770 454 3745- Reference 12102995**1**st** Class Customer Service Assistant** **Late Shift Role** **Based in Edinburgh** **1 x 6-Month Contract (PART-TIME)** **£12p/h** We are working with one of the most prestigious TOCs in the UK, who specialise in...


  • Edinburgh, United Kingdom National Car Parks Full time

    **Location**:Edinburgh Royal Infirmary **Hours**:Night shift 6pm - 6am, 4 on 4 off **Rate**:£10.42 per hour **Positions**:Permanent At **National Car Parks** we are looking to recruit a **Full time** **Customer Service Assistant/Car Park Attendant** to join our already established team on the outskirts of Edinburgh. If you have experience in Customer...