Station Manager
3 weeks ago
This is for a 6 months Fixed Term Position.
STATION DELIVERY MANAGER
Our client’s vision is to be the most loved, progressive and responsible way to travel for generations to come. Now they're looking for the people who can deliver this, every day.
So, what exactly does a Station Delivery Manager do?
As a Station Delivery Manager, you'll lead the frontline station and Travel Centre based teams to deliver a memorable experience for their customers. Taking responsibility for the train turnaround and servicing process, you'll ensure that customer experience is delivered safely and compliantly. This will be achieved by ensuring that customers are well supported during the boarding process and that there are sufficient team members available to deal with queries and assist with luggage. In addition to this you'll ensure that the trains depart on time, well presented, in good working order and appropriately staffed.
Managing the frontline teams you'll look after all aspects of the people processes including absence, performance management, training and development and you'll also look to drive engagement. In addition to this you'll maintain the safety critical competencies for all of the station team, completing assessments for safety critical staff as and when required.
The Station Delivery Managers also play a key role in driving improvements to employee and customer safety. This is achieved through working collaboratively with other areas of the business and external stakeholders to develop and implement processes and action plans based on trend analysis, investigation of accidents, incidents and near misses and the implementation of safety and security management policies and systems. You'll also undertake station safety management responsibilities including planned general inspections, fire precautions and security management.
Various shifts between 07:00 - 21:00 including weekend working
What does it take to become a Station Delivery Manager?
We look for the following skills and experience in Station Delivery Managers:
Proven leadership and coaching experience
Competent in station safety critical duties
Competent in IOSH Managing Safely, internal Risk Management, Fire Precautions, Incident and Internal Investigation standards
Qualified assessor for managing the competence of station based safety critical staff
Audit experience
Experience of working in a customer service environment and a passion for providing the best possible experience for customers.
Demonstrable background in driving employee satisfaction
Safety management experience
Experience of working to and delivering against KPI's and other business plan measures
Demonstrable knowledge of equality and diversity issues as they relate to access and inclusion.What you'll get:
Free travel on + 75% off other companies' tickets (for you & dependents)
Discounted international train tickets (after one year's service)
50% discount on tickets for friends & family
Generous pension scheme
Annual cycle to work schemes/electric vehicle scheme
Discount, savings and cashback scheme from top retailers
Health & wellbeing schemes and discounts
Host of training opportunities to help further your career
Rewards & awards to recognise when you shine
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds
-
Station Manager
1 week ago
Edinburgh, United Kingdom Forward Assist Recruitment Full timeThis is for a 6 months Fixed Term Position. STATION DELIVERY MANAGEROur client’s vision is to be the most loved, progressive and responsible way to travel for generations to come. Now they're looking for the people who can deliver this, every day. So, what exactly does a Station Delivery Manager do?As a Station Delivery Manager, you'll lead the...
-
Food and Beverage Manager
1 day ago
Edinburgh, Edinburgh, United Kingdom Filling Station Full timeOverviewFilling Station is a vibrant and dynamic dining destination where the focus is on serving high-quality food in a lively atmosphere. Our team members are passionate about delivering exceptional customer experiences, and we're looking for a talented Deputy General Manager to join our management team.Salary and BenefitsWe offer a competitive salary of...
-
General Restaurant Manager
1 day ago
Edinburgh, Edinburgh, United Kingdom Filling Station Full timeWhat We OfferAs a Deputy General Manager at Filling Station, you'll enjoy a comprehensive package of benefits, including a salary of £50,000 - £60,000 per annum, depending on experience, plus perks such as up to 50% discount at all our brands, 25% Friends and Family Discount, and access to a great discount platform for everyday purchases.
-
Deputy General Manager
1 week ago
Edinburgh, United Kingdom Filling Station Full timeIf it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun, so if you are a bold and ambitious individual looking for your next career move then look no further! We can offer you a dynamic working environment where we'll make the most of your strengths and...
-
Restaurant Operations Director
1 day ago
Edinburgh, Edinburgh, United Kingdom Filling Station Full timeAbout the RoleWe're seeking an ambitious and driven individual with previous management experience in a food-led business to take on the role of Deputy General Manager at Filling Station. As a key member of our management team, you'll be responsible for overseeing daily operations, leading a team of staff, and driving sales growth.Benefits PackageUp to 50%...
-
Deputy General Manager
23 hours ago
City of Edinburgh, United Kingdom Filling Station Full timeIf it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun, so if you are a bold and ambitious individual looking for your next career move then look no further!We can offer you a dynamic working environment where we'll make the most of your strengths and...
-
Station Delivery Director
5 days ago
Edinburgh, Edinburgh, United Kingdom London North Eastern Railway Full timeJob OverviewLondon North Eastern Railway (LNER) is seeking an experienced Station Delivery Director to lead our frontline station and Travel Centre based teams in delivering exceptional customer experiences.About the RoleThe successful candidate will be responsible for leading a team of professionals in ensuring that customer experience is delivered safely...
-
Station Commander
1 month ago
Edinburgh, United Kingdom Scottish Fire and Rescue Service Full timeThe Scottish Fire and Rescue Service (SFRS) is delighted to invite applications from substantive and competent Wholetime Watch Commanders and existing Wholetime Station Commanders for the role of Wholetime Station Commander within the Prevention, Protection and Preparedness Directorate, based at a location which is flexible across Scotland. It is an...
-
Nurse Specialist Leuchars Station
5 days ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeNHS Scotland is a leading healthcare provider in the Defence Primary Healthcare (DPHC) network. We are seeking a highly skilled and motivated Band 5 Practice Nurse to join our team at Leuchars Medical Centre, serving the personnel stationed at Leuchars Station in St. Andrews. The successful candidate will work part-time, approximately 15 hours per week,...
-
Shop Assistant
6 months ago
Edinburgh, United Kingdom Restalrig Service Station Full timeAs a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...
-
Shop Assistant
5 months ago
Edinburgh, United Kingdom Restalrig Service Station Full timeAs a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...
-
Shop Assistant
6 months ago
Edinburgh, United Kingdom Restalrig Service Station Full timeAs a local community store/petrol station, we are looking for a hard working and reliable sales assistant with a friendly and positive attitude who can offer excellent customer service. We are a 24 hour/7 days a week business. **Duties** will include: Cash handling; serving customers; taking in shop/fuel deliveries; stock control, ie putting stock out,...
-
Team Member
5 months ago
Edinburgh, United Kingdom Pret A Manger Full timeWe are looking for enthusiastic Kitchen Team Members who are passionate about preparing freshly prepared food throughout the night ready for our wonderful customers at Pret, Edinburgh, Waverley Station! If you enjoy being part of a team and have a real passion for food, please apply! - Full-time (35 Hours) positions - Night shifts are generally spread over 5...
-
Team Member
6 months ago
Edinburgh, United Kingdom Pret A Manger Full timeWe are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team at **Pret**, **Unit 2B, Edinburgh Waverley Railway Station, Edinburgh EH1 1BB!** We have the following positions available right now: - ** **Full-time - Shifts are spread over...
-
Station Gateline Customer Service Representative
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Blue Arroww Full timeWe are seeking a skilled Station Gateline Customer Service Assistant to join our team at Blue Arrow. This role will require the individual to provide exceptional customer service, including wheelchair assists, and operate the gateline safely. The ideal candidate will have excellent communication skills and be able to work independently, demonstrating...
-
Team Member
5 months ago
Edinburgh, United Kingdom Pret A Manger Full timeWe are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team at **Pret**, **Unit 2B, Edinburgh Waverley Railway Station, Edinburgh EH1 1BB!** We have the following positions available right now: - ** **Full-time - Shifts are spread over...
-
Front of House Leader
6 months ago
Edinburgh, United Kingdom Pret A Manger Full timeWe are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team at **Pret**, **Unit 2B, Edinburgh Waverley Railway Station, Edinburgh EH1 1BB!** We have the following positions available right now: - ** Full-time (35 hours a week) - Shifts...
-
Kitchen Leader
5 months ago
Edinburgh, United Kingdom Pret A Manger Full timeWe are looking for enthusiastic Night Shift Kitchen Leaders who support, train and coach our lovely team members to consistently produce delicious food throughout the night ready for our wonderful customers at **Pret, **Edinburgh, Waverley Station!** **Shifts are generally spread over five days (Sunday night to Thursday night), starting at around 11pm and...
-
Kitchen Team Member
5 months ago
Edinburgh, United Kingdom Pret A Manger Full timeWe are looking for enthusiastic Kitchen Team Members who are passionate about preparing freshly prepared food throughout the night ready for our wonderful customers at **Pret, Unit 2B, Edinburgh Waverley Railway Station, Edinburgh EH1 1BB**!** **Shifts are generally spread over five days (Sunday night to Thursday night), starting at around 11pm and...
-
Barista - Edinburgh, Waverley Station - Full Time
5 months ago
Edinburgh, United Kingdom Pret A Manger Full timeWe are looking for enthusiastic coffee experts who are passionate about creating bold and beautiful drinks and ensure we deliver amazing coffee standards every day for our customers at **Pret, **Unit 2B, Edinburgh Waverley Railway Station, Edinburgh EH1 1BB!** **We have the following positions available right now**: - ** Full-time - Shifts are spread over...