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Station Manager

1 month ago

Edinburgh, United Kingdom Forward Assist Recruitment Full time
This is for a 6 months Fixed Term Position. 
STATION DELIVERY MANAGER
Our client’s vision is to be the most loved, progressive and responsible way to travel for generations to come. Now they're looking for the people who can deliver this, every day. 
So, what exactly does a Station Delivery Manager do?
As a Station Delivery Manager, you'll lead the frontline station and Travel Centre based teams to deliver a memorable experience for their customers. Taking responsibility for the train turnaround and servicing process, you'll ensure that customer experience is delivered safely and compliantly. This will be achieved by ensuring that customers are well supported during the boarding process and that there are sufficient team members available to deal with queries and assist with luggage. In addition to this you'll ensure that the trains depart on time, well presented, in good working order and appropriately staffed.
Managing the frontline teams you'll look after all aspects of the people processes including absence, performance management, training and development and you'll also look to drive engagement. In addition to this you'll maintain the safety critical competencies for all of the station team, completing assessments for safety critical staff as and when required.
The Station Delivery Managers also play a key role in driving improvements to employee and customer safety. This is achieved through working collaboratively with other areas of the business and external stakeholders to develop and implement processes and action plans based on trend analysis, investigation of accidents, incidents and near misses and the implementation of safety and security management policies and systems. You'll also undertake station safety management responsibilities including planned general inspections, fire precautions and security management.
Various shifts between 07:00 - 21:00 including weekend working
What does it take to become a Station Delivery Manager?
We look for the following skills and experience in Station Delivery Managers:
Proven leadership and coaching experience
Competent in station safety critical duties
Competent in IOSH Managing Safely, internal Risk Management, Fire Precautions, Incident and Internal Investigation standards
Qualified assessor for managing the competence of station based safety critical staff
Audit experience
Experience of working in a customer service environment and a passion for providing the best possible experience for customers.
Demonstrable background in driving employee satisfaction
Safety management experience
Experience of working to and delivering against KPI's and other business plan measures
Demonstrable knowledge of equality and diversity issues as they relate to access and inclusion.What you'll get:
Free travel on + 75% off other companies' tickets (for you & dependents)
Discounted international train tickets (after one year's service)
50% discount on tickets for friends & family
Generous pension scheme
Annual cycle to work schemes/electric vehicle scheme
Discount, savings and cashback scheme from top retailers
Health & wellbeing schemes and discounts
Host of training opportunities to help further your career
Rewards & awards to recognise when you shine
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds