Station Support

7 months ago

Edinburgh, United Kingdom LNER Full time

**Fixed term contract for 12 months**

**Why LNER?**

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

**What do our Station Support (Customer Service) do we hear you ask ?**

By joining LNER as a Station Support (Customer Service) you will be the first or last point of contact on a customer's journey, providing a warm and welcoming hello, or wishing them well as they leave the station.

Being a Station Support (Customer Service) means being on hand to help solve our customers' queries or problems by providing them with the information they need as quickly and effectively as possible. Whether it is a query about platform locations, delayed trains or missed connections, you'll be there to provide them with the answers they need. Our Station Support (Customer Service) also help customers on and off trains; assisting people in wheelchairs and helping holiday makers with their suitcases, all whilst providing a memorable experience.

Along with the station team you'll help to ensure a safe, secure and clean environment by supporting with inspections, monitoring lost luggage and potentially car park inspections (dependent upon the station).

**Being the face of our wonderful stations, what do we need you to have...?**
- To be a Station Support (Customer Service) you'll need plenty of **customer service experience** - you'll have a good track record of providing customers with a personalised and memorable service and have a genuine passion for helping customers.
- You'll also have strong **interpersonal skills **with the ability to communicate effectively through the toughest of situations and relishing the challenge of stepping up to the challenge of disruption.
- Being an experienced **team** **player** is a must as you'll need to work closely with your local station team, but also with onboard colleagues and station teams across the route.
- Ideally you'll be computer literate.
- Finally, you'll need to be** flexible** - our Station Support (Customer Service) colleagues are on hand to assist our customers early in the morning, late on an evening and over weekends so you'll need to be able to fully commit to working shifts.

**What you'll get**:

- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes/electric vehicle scheme
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine

**What we believe**:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave

**Diversity and inclusion**
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

**Developing our people**
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

**Health & wellbeing**
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

**What next?**

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay

Start your journey here

  • Bus Station Cleaner and Porter

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom The Recruitment Co. Full time

    Job Description: As a Facilities Support Worker, you will play a vital role in maintaining the cleanliness and organization of our bus station in Edinburgh. Your primary responsibilities will include cleaning buses and the bus station.Key Tasks:Clean busesClean the bus stationWhat We Offer:A competitive hourly rate of £11.94The opportunity to work in a...

  • Runner

    3 days ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Join our restaurant team and whatever your level of experience we will support you in making your career as a Runner with us a success. **What will life as a Runner in the Filling Station family...

  • Host

    3 days ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Join our font of house team and whatever your level of experience we will support you in making your career as a host with us a success. **What will life as a Host in the Filling Station family...

  • Chef

    14 hours ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Join our kitchen team and whatever your level of experience we will support you in making yourcareer as a chef with us a success. **What will life as a Chef in the Filling Station family look like...

  • Runner

    7 months ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Join our restaurant team and whatever your level of experience we will support you in making your career as a Runner with us a success. **What will life as a Runner in the Filling Station family...

  • Runner

    7 months ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Join our restaurant team and whatever your level of experience we will support you in making your career as a Runner with us a success. **What will life as a Runner in the Filling Station family...

  • Server

    3 days ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Join our restaurant team and whatever your level of experience we will support you in making your career as a Server with us a success. **What will life as a Server in the Filling Station family...

  • Kitchen Assistant

    5 days ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Our Kitchen Assistants are the back bone of our kitchen operation. Working in a fast paced environment, they support the chefs and wider team in running a smooth service, every time. **What will...

  • Assistant Manager

    1 day ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. So if you are a bold and ambitious individual looking for your next career move then look nofurther! We can offer you a dynamic working environment where we'll make the most of your strengths and...

  • Kitchen Assistant

    7 months ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Our Kitchen Assistants are the back bone of our kitchen operation. Working in a fast paced environment, they support the chefs and wider team in running a smooth service, every time. **What will...

  • Kitchen Assistant

    7 months ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun. Our Kitchen Assistants are the back bone of our kitchen operation. Working in a fast paced environment, they support the chefs and wider team in running a smooth service, every time. **What will...

  • Runner

    6 months ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun, so if you are a bold and ambitious individual looking for your next career move then look no further! We can offer you a dynamic working environment where we'll make the most of your strengths and...

  • Bartender

    7 months ago

    Edinburgh, United Kingdom Filling Station Full time

    If it's smoky, crispy, sticky or spicy, we've discovered it and we're serving here at Filling Station with a giant helping of hospitality, friends family and fun, so if you are a bold and ambitious individual looking for your next career move then look no further! We can offer you a dynamic working environment where we'll make the most of your strengths and...

  • Customer Service Assistants

    7 months ago

    Edinburgh, United Kingdom Ganymede Solutions Ltd Full time

    Location- Edinburgh- Job-type- Contract- Salary- £12 - 12 per hour- Contact Michael Anderson- Call 0787 644 1692- Reference 12103639 AM**Customer Support Assistant - Summer Temps** **Location**:Edinburgh Waverley** **Contract Length**:3**rd** June - 1**st** September** **Immediate Start**: After passing a Drug & Alcohol test. Are you ready to embark...

  • Kitchen Leader

    6 months ago

    Edinburgh, United Kingdom Pret A Manger Full time

    We are looking for enthusiastic Night Shift Kitchen Leaders who support, train and coach our lovely team members to consistently produce delicious food throughout the night ready for our wonderful customers at **Pret, **Edinburgh, Waverley Station!** **Shifts are generally spread over five days (Sunday night to Thursday night), starting at around 11pm and...

  • Creative Support | Relief Support Worker | St Helens, Merseyside

    4 weeks ago

    City of Edinburgh, United Kingdom Creative Support Full time

    Creative Support is looking for warm, caring, and proactive Relief Support Workers to provide person-centred care at our respite service in St Helens.The service provides planned respite care for adults aged 18 and over with learning disabilities, mental health needs, and physical and sensory disabilities.Thyme Lodge, a modern detached house in Clockface,...

  • Station Gateline Customer Service Assistant

    7 months ago

    Edinburgh, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be. This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...

  • Station Gateline Customer Service Assistants

    7 months ago

    Edinburgh, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be. This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...

  • Station Gateline Customer Service Assistants

    5 months ago

    Edinburgh, United Kingdom ScotRail Full time

    STATION GATELINE CUSTOMER SERVICE ASSISTANTS EDINPURBH PARK PART TIME 19 HOURS 45 MINUTES PER WEEK ScotRail has played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be. There has been significant investment across the network to electrify lines, and on new and upgraded...

  • Team Member

    6 months ago

    Edinburgh, United Kingdom Pret A Manger Full time

    **Discover a world of opportunities at Pret a Manger, Unit 2B, Edinburgh Waverley Railway Station, Edinburgh EH1 1BB GBR!** We're seeking passionate individuals to join our Kitchen team. No experience needed - just bring your enthusiasm and team spirit. Be part of a dynamic environment where you'll learn to prepare delicious products and deliver outstanding...