Customer Service Assistant

3 months ago


Edinburgh, United Kingdom Pertemps Network Group Full time

**Job Description**:
Pertemps are currently working alongside one of Edinburgh's largest employers to recruit a Customer Service Assistant to work within Edinburgh Bus Station in the City Centre.
If you have strong customer service skills and are looking for a new challenge this could be the role for you
Full training will be provided. Opportunities for First Aid training and a full time contract with the client.

**Shift Pattern**:7 days on, 3 off. Then 7 days on 4 off. Woking on rotation between 06.15-14.45 or 14.15-22.40

**Rate of pay**:
**Weekday Standard** - £11.81
**Weekday unsociable (Monday - Friday 6am-7am, 9pm - 12am)** - £15.24
**Weekend standard (Sat&Sun, 7am-9pm)** - £14.45
**Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am)**:

- £17.88

**You must be fully flexible to work Monday to Sunday.**

**Duration**:Ongoing temporary assignment
- Managing live traffic movements
- Service provision to users of the bus station
- Ensuring that all facilities and areas of the bus station are in a safe and clean condition
- Assist in managing/developing and improving services and facilities at the bus station
- Ensuring that agreed levels of service are maintained
- Full training will be provided

**What we are looking for**:

- Ability to work within a team environment, with both internal and external partners
- Ability to interact with users of the bus station and provide clear and accurate information on services
- High level of customer service
- Strong problem solving skills
- A degree of tact, diplomacy and sensitivity, both personal and political nature
- A can-do attitude
- Literacy and strong IT knowledge
- Strong communication skills
- Excellent awareness of Health and Safety requirements
- Preferably experience of working within a live traffic environment

**Personal attributes**:

- Well presented
- Enthusiastic
- Resilient
- Motivated and eager to work to high standards during all shifts
- Good listening skills
- Work using your own initiative or as part of a team
- Highly reliable
- Excellent observation skills due to the high level of health and safety requirements



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