Technical Support Specialist
4 months ago
**Technical Support Specialist**
The Firsty Group is an award-winning technology services company working within the publishing industry. We are a forward-thinking, innovative, and creative team that provides software solutions and digital services to the publishing industry. We are looking for someone to join our technical team who is as passionate and dedicated to providing first-class support to our customers as we are.
**Duties and responsibilities**:
- Troubleshooting and solving issues in mobile apps, websites, and data feeds.
- Setting up IOS and Android app demos, both internal and external.
- Replying to customer queries via our help-desk software.
- Acting as the point of contact between the customer and the technical support team during escalations.
- Onboarding new customers.
- Internal and external Pre-sales support
- Testing and documenting new product features.
**Qualifications**
- Must have superb verbal and written communication skills.
- Previous experience in a Technical Support role.
- Experience in using PHP, databases (MySQL), Magento, WooCommerce, API’s and Apps.
- Positive and enthusiastic attitude.
- Being flexible and highly self-motivated.
- Proven ability to multi-task while paying strict attention to detail.
- Excellent listening and negotiation skills.
- A sound understanding of Google Suite / Microsoft Office.
- Confident in a customer-facing role.
- An interest in mobile apps, books and publishing would be beneficial.
Full training on systems and products will be provided.
We are an Equal Opportunities Employer.
To be eligible for this position, you must have an established right to work in the UK (UK/EU passport or valid work permit).
**Job Type**: Full time (9 am to 5.30 pm), Hybrid Working (3 days in Newbury office, 2 days Working from Home).
**Salary**: £25,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- A customer's data import has successfully loaded 150 records on to the system but 30 records have failed. What steps would you take to find out why the 30 records have failed to import?
**Experience**:
- Technical Support: 2 years (required)
Work Location: In person
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