Technical Support

6 months ago


Newbury, United Kingdom Amicus Networks Full time

Amicus Networks is an expanding Telecom and IT company which supplies business’s with Telecom and IT Solutions.

We are recruiting for a Technical Support Specialist for our Newbury office.

**The Role**
- Dealing with technical IT, Hosted Telephony, Broadband and Mobile related issues
- Logging issues with our CRM ticketing system
- Remotely accessing customers computers and networks to resolve issues
- Attending customer sites to install new systems.
- Liaising with Vendor support teams to resolve issues product related issues
- Updating customer knowledge base

**Required Attributes**
- Excellent verbal and written communication skills
- Hard worker with a desire to ensure that customer satisfaction is paramount
- Clear and concise telephone manner
- Quick learner
- Team Player
- Good technical knowledge and understanding
- Previous IT Support experience
- Experience with Office 365, Mac and Windows operating systems
- Office based role
- 20 days holiday per annum
- 9am - 5:30pm Monday to Friday

**STRICTLY NO AGENCIES**

Work remotely
- No

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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