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Spa Receptionist

4 months ago

Bournemouth, United Kingdom The Mercure Bournemouth Queens Hotel & Spa Full time

Come and join our brilliant team here at the Mercure Queens Hotel & Spa

We are now looking for a **Spa Receptionist** who shares our passion for hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

Ultimately responsible for being the first point of contact for spa enquiries and being responsible for Spa reservations.

**Main Duties and Responsibilities**
- To ensure delivery of guest experience to our brand standards at all times
- Meet and Greet as required
- To represent the spa at all times, on and off the premises reflected in brand standard protocols, uniform and presentation
- Putting the guest first with all daily tasks
- To be responsible for fulfilling other tasks and duties as requested by the Spa Run the Spa booking system
- Scheduling treatments
- Processing paperwork and payments
- Support the Therapist team by assisting with some cleaning, laundry and serving beverages will be required

**Key Skills / Experience Requirements**
- Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.
- Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
- Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.
- Dependability - The ability to do what is required to meet commitments and to deliver as needed.
- Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.
- Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
- Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

**Key Skills / Experience Requirements**
- Experience within the beauty industry
- Knowledge of beauty treatments and salon/spa operations
- NVQ Level 2/3 beauty therapist preferred but not essential

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bournemouth, BH1 3DL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: HW Spa Bmouth