Hotel Receptionist

4 months ago


Bournemouth, United Kingdom The Mercure Bournemouth Queens Hotel & Spa Full time

**Who We Are**

**We are Accor - Traditional Hospitality and Beyond**

We are a worldwide augmented hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limit.

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

**Job Purpose**

Hotel Receptionists are the public face of a hotel and contribute to the guests’ enjoyment of their hotel stay experience. They book in guests as they arrive, provide information about the hotel facilities and keep accurate records of bookings.

**Main Duties and Responsibilities**
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits

**Key Skills / Experience Requirements**
- Proven skillset in using Opera or similar tools.
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations.
- Discretion and sensitivity
- The ability to maintain professional standards under pressure.
- Strong IT skills and knowledge of booking systems and software
- Excellent administration and organisational skills

**Benefits**

Besides working daily with this amazing team:

- ) your benefits will include:

- 28 days paid holiday (pro-rata), inclusive of bank holidays.
- Enjoy the Benefits of ALL Heartist Card from day one - including discount accommodation, FREE bonus breaks, and discounts on the Eurostar and car hire.
- Company pension
- Continuous learning and development opportunities
- Full time contract

**Additional Information**

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Weekend availability

Work Location: In person


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