Hotel Receptionist

5 months ago

Bournemouth, United Kingdom Hotel Collingwood Full time

_**Hotel Receptionist **_
We are looking for an engaging and confident Receptionist to deliver exceptional guest service within our family run hotel in the centre of Bournemouth. This is a permanent full time position.

Hotel Collingwood currently welcomes many returning customers who have been visiting the hotel for numerous years and some come several times a year. They love what the Hotel currently offers and come again and again because of this.

**Responsibilities and Duties**

Our ideal Receptionist will have:

- Current / previous working experience as a Receptionist / Host within the hospitality and catering industry
- Knowledge of standard hotel procedures such as check-ins, check-outs, reservations, dealing with money etc.
- Impeccable guest service skills whilst being enthusiastic, engaging and approachable
- Excellent communication skills with a high level of English speaking and listening skills
- Good organizational skills, multitasking, prioritising and being able to work under pressure
- Meeting with customers and discussing their feedback
- Good computer skills
- Knowledge of “Rezlynx” reservation system is advantageous but not essential
- Work with and provide support to other departments to insure excellent customer service.
- Experience serving food & beverage is helpful to support the team.

**Benefits**

The successful Receptionist will receive:

- Excellent training and career opportunities
- Meals on duty and staff discount in our restaurant & bar
- Generous incentive scheme
- Excellent pay rate depending on experience
- 28 days paid holiday, and and a half times pay on Bank Holidays, Christmas and New Year.
- Full workplace pension

**Job Types**: Full-time, Part-time, Permanent

Expected hours: No less than 24 per week

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person

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