Hotel Receptionist

7 months ago


Bournemouth, United Kingdom Hilton Bournemouth Full time

We're looking for a bubbly, experienced hotel receptionist who is looking to join a high performing team.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Assistant Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with new team members training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure regular and VIP Guests are recognised and to operate with a sales attitude and promotes the hotel brand’s loyalty scheme
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

Please note this role includes shift work on 5 out of 7 days, with shifts running mostly between 07.00am and 23.00pm. Availability to work weekends is a requirement.

**Job Types**: Full-time, Permanent

**Salary**: From £25,247.00 per year

**Benefits**:

- Discounts throughout the Hilton Brand Worldwide
- Uniforms provided
- Incentives
- Team member and Friends and family discounted bedroom rates with Michel’s & Taylor hotel properties including 50% discount off Food and Beverage
- Opportunity to learn and develop within a world-renowned hotel brand.
- 50% Discount off Schpoons & Forx restaurant
- 30% Discount in Natty's Jerk Chicken
- 50% Discount off our gym membership, with 10% discount Spa on treatments and Rise retail products, Friends, and family discounts as well
- 25% Discount off afternoon tea in our well-known sky bar
- Excellent progression opportunities
- Team recognition scheme
- Employee Assistance Programme offering access to financial, health and wellbeing support.
- Free meals on duty
- Refer a friend up to £120.

**Job Types**: Full-time, Permanent

**Salary**: £26,256.00 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Bournemouth, BH2 5EL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Reception: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: REC


  • Hotel Receptionist

    7 months ago


    Bournemouth, United Kingdom Hotel Collingwood Full time

    _**Hotel Receptionist **_ We are looking for an engaging and confident Receptionist to deliver exceptional guest service within our family run hotel in the centre of Bournemouth. This is a permanent full time position. Hotel Collingwood currently welcomes many returning customers who have been visiting the hotel for numerous years and some come several...

  • Hotel Receptionist

    8 months ago


    Bournemouth, United Kingdom The Hermitage Hotel Bournemouth Full time

    **Receptionist** The Hotel is looking for a dynamic Front Desk Receptionist to serve as our hotel guests’ first point of contact and assist the guests to make their stay comfortable and an enjoyable experience. If you have the passion for customer services and work experience in the hotel industry, we would like to have you on board. Ultimately, you will...

  • Hotel Receptionist

    7 months ago


    Bournemouth, United Kingdom The Connaught Hotel & Spa Bournemouth Full time

    **Receptionist at The Connaught Hotel & Spa** **Full time - Immediate start** **About us**The 4* Connaught Hotel & Spa is one of Bournemouth’s finest hotels. Situated on the West Cliff, the hotel attracts a wide range of interesting business all year round with many guests travelling from afar to celebrate special occasions and create lasting memories....

  • Hotel Receptionist

    7 months ago


    Bournemouth, United Kingdom The Hermitage Hotel Bournemouth Full time

    The Hermitage Hotel Bournemouth is looking for a dynamic Front Desk Receptionist to serve as our hotel guests’ first point of contact and assist the guests to make their stay comfortable and an enjoyable experience. If you have the passion for customer services and work experience in the hotel industry, we would like to have you on board. Ultimately, you...

  • Hotel Receptionist

    6 months ago


    Bournemouth, United Kingdom Royal Exeter Hotel Full time

    We are currently looking to recruit an enthusiastic and driven **Hotel Receptionist** to join our team at The Royal Exeter **Hotel**. Ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel. The hotel which is the first registered house in Bournemouth has 47 bedrooms. Food & Beverage areas consist of...

  • Hotel Receptionist

    6 months ago


    Bournemouth, United Kingdom Royal Exeter Hotel Full time

    We are currently looking to recruit an enthusiastic and driven **Hotel Receptionist** to join our team at The Royal Exeter **Hotel**. Ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel. The hotel which is the first registered house in Bournemouth has 47 bedrooms. Food & Beverage areas consist of...

  • Hotel Receptionist

    6 months ago


    Bournemouth, United Kingdom Royal Exeter Hotel Full time

    We are currently looking to recruit an enthusiastic and driven **Hotel Receptionist** to join our team at The Royal Exeter **Hotel**. Ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel. The hotel which is the first registered house in Bournemouth has 47 bedrooms. Food & Beverage areas consist of...

  • Hotel Receptionist

    7 months ago


    Bournemouth, United Kingdom Royal Exeter Hotel Full time

    We are currently looking to recruit an enthusiastic and driven **Hotel Receptionist** to join our team at The Royal Exeter **Hotel**. Ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel. The hotel which is the first registered house in Bournemouth has 47 bedrooms. Food & Beverage areas consist of...

  • Hotel Receptionist

    7 months ago


    Bournemouth, United Kingdom Suncliff Full time

    **Receptionist** The Hotel is looking for a dynamic Front Desk Receptionist to serve as our hotel guests’ first point of contact and assist the guests to make their stay comfortable and an enjoyable experience. If you have the passion for customer services and work experience in the hotel industry, we would like to have you on board. Ultimately, you will...


  • Bournemouth, Bournemouth, United Kingdom Harbour Hotel Christchurch Full time

    Company OverviewHarbour Hotels is a prestigious hotel group with a collection of luxury properties across the South. Our portfolio includes coastal, country, and city hotels with exciting restaurant concepts and our unique HarSPA brand.Job SummaryWe are seeking a skilled Hotel Receptionist to join our team at Harbour Hotels Christchurch. This role requires a...

  • Hotel Receptionist

    7 months ago


    Bournemouth, United Kingdom The Green House Hotel and Arbor Restaurant Full time

    **The Green House hotel’s Reception Team Member** **Full or part time positions available.** **Shifts generally run 8.00am - 3.00pm or 2.00pm - 9.00pm with 2 days off per week** **Experience in Guestline Rezlynx would be an advantage** The Green House is a beautiful eco-friendly boutique hotel that lives, eats and breathes sustainability. Just minutes...

  • Receptionist

    6 months ago


    Bournemouth, United Kingdom Bournemouth Carlton Hotel, Signature Collection By Best Western Full time

    **Receptionist**: **Bournemouth Carlton Hotel, Signature Collection By Best Western**: **The Opportunity** Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist. As the first point of contact for guests, you will be responsible for...

  • Receptionist

    6 months ago


    Bournemouth, United Kingdom Marsham Court Hotel Full time

    **Come and work with one of the most innovative and exciting hotels in the Bournemouth area.** The Marsham Court Hotel has been making huge developments over the last few years, making it one of the most accessible and inclusive venues in the UK. With a focus on employee welfare, flexibility and creating a dynamic atmosphere, we pride ourselves on our...


  • Bournemouth, Bournemouth, United Kingdom Harbour Hotel Christchurch Full time

    About UsAt Harbour Hotels, we pride ourselves on providing exceptional hospitality while creating a vibrant and enjoyable working environment for all our team members. Our commitment to service excellence has earned us recognition as AA Hotel Group of the Year in 2018.Job DescriptionWe are currently seeking a Hotel Receptionist to join our team at Harbour...

  • Receptionist

    6 months ago


    Bournemouth, United Kingdom Britannia Hotels Full time

    **Location: Bournemouth, BH1 3QQ, United Kingdom** **Address: Knyveton Road** **Why wait to make your next career move?** The Carrington House Hotel is a 158-room hotel that provides a 24-Hour Check in Service and due to expansion, we are looking to recruit a receptionist on to the team on a **zero-hour contract.** **As Receptionist, you will be required...

  • Receptionist

    6 months ago


    Bournemouth, United Kingdom Britannia Hotels Full time

    **Location: Bournemouth, BH1 3QQ, United Kingdom** **Address: Knyveton Road** **Why wait to make your next career move?** The Carrington House Hotel is a 158-room hotel that provides a 24-Hour Check in Service and due to continued expansion, we are looking to recruit a receptionist on to the team. **As Receptionist, you will be required to**: - Check in...

  • Receptionist

    6 months ago


    Bournemouth, United Kingdom Britannia Hotels Full time

    **Location: Bournemouth, BH1 3QQ, United Kingdom** **Address: Knyveton Road** **Why wait to make your next career move?** The Carrington House Hotel is a 158-room hotel that provides a 24-Hour Check in Service and due to continued expansion, we are looking to recruit a receptionist on to the team. **As Receptionist, you will be required to**: - Check in...

  • Receptionist

    6 months ago


    Bournemouth, United Kingdom Britannia Hotels Full time

    **Location: Bournemouth, BH1 2PR** **Address: 1 Meyrick Road** **Why wait to make your next career move?** The Roundhouse is a 127 Bedroom Hotel and due to continued expansion, we are looking to recruit a receptionist on to the team. **As Receptionist you will be required to;** - Check in and checkout guests and groups effectively. - Maximise room sales...

  • Head Receptionist

    7 months ago


    Bournemouth, United Kingdom Britannia Hotels Full time

    **Location: Bournemouth, BH1 2EW, United Kingdom** **Address: Bath Road** **Why wait to make your next career move?** The Royal Bath embodies the finest traditions of first class comfort and hospitality, nestled in secluded grounds, with outstanding views across the bay, this classically styled hotel is one of a kind. The Royal Bath Hotel is a 207...

  • Receptionist

    6 months ago


    Bournemouth, United Kingdom Britannia Hotels Full time

    **Location: Bournemouth, BH1 3AY, United Kingdom** **Address: Grove Road** **Why wait to make your next career move?** **As Receptionist you will be required to;** - Check in and checkout guests and groups effectively. - Maximise room sales and to promote food and beverage facilities. - Provide information to guests on all hotel products and services. -...