Customer Service Representative

11 hours ago


Bournemouth, Bournemouth, United Kingdom Harbour Hotel Christchurch Full time
About Us

At Harbour Hotels, we pride ourselves on providing exceptional hospitality while creating a vibrant and enjoyable working environment for all our team members. Our commitment to service excellence has earned us recognition as AA Hotel Group of the Year in 2018.

Job Description

We are currently seeking a Hotel Receptionist to join our team at Harbour Hotels Christchurch. As a key member of our front office team, you will be responsible for managing hotel reservations, providing exceptional customer service, and collaborating with other departments to ensure seamless guest experiences.

Requirements
  • Minimum one year's hotel reception experience.
  • Friendly and outgoing personality.
  • PASSion for service excellence.
  • Solid knowledge of hotel reservations systems (e.g., OPERA or Reslynx) is a distinct advantage.
Benefits
  • Competitive salary: £25,000 - £35,000 per annum.
  • Excellent progression opportunities within the Harbour Hotels Group.
  • Individual and bespoke career and progression pathways.
  • Unique on-the-job training and development opportunities.
  • Hotel stay and Food and Beverage discounts across the Harbour Hotels Group.
  • Access to an exciting benefits and discount platform.
  • Employee Assistance Program.
  • Stylish boutique uniform specially designed for Harbour Hotels.
  • Meals included while on duty.


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