Customer Service Representative

2 days ago


Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time

Key Highlights:

  • £24,380 per annum salary
  • Fantastic opportunities for learning, development, and career progression

About the Role:

We are seeking a highly organized and empathetic Customer Service Representative to join our Travel Claims team. As a Claims Specialist, you will be responsible for accurately assessing claims in line with policy terms and conditions.

Responsibilities:

  1. Providing exceptional customer service by understanding their needs and resolving disputes in a fair and timely manner
  2. Accurately recording information and maintaining accurate records
  3. Confidently making outbound calls to communicate with customers and stakeholders

Requirements:

  • Highly organized under pressure with excellent attention to detail
  • Proficient in written communication and IT skills, including Excel and data input
  • Excellent customer service experience, although not essential

Benefits:

  • Free Health Cash Plan worth £1700 per annum
  • Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance


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