Customer Service Field Representative
4 days ago
We're seeking an energetic and empathetic individual to join our Field Debt Solutions team in Bournemouth as a Customer Service Field Representative. Your primary responsibility will be to help customers resolve their debts by working closely with them to find suitable solutions and providing top-notch customer service.
The successful candidate will have a competitive salary of £36,285, with the possibility of increasing earnings up to £40,171 by acquiring additional skills. This role offers a fantastic opportunity to grow your career while making a tangible difference in people's lives.
Responsibilities:
- Deliver outstanding customer service by understanding customers' circumstances and identifying suitable solutions to resolve debt issues.
- Establish relationships with new customers through face-to-face interactions, partnerships with letting agents, and neighborhood outreach, adhering to data protection regulations.
- Maintain effective use of technology, including smartphones and tablets, and ensure access to broadband at home to upload daily data, with a set monthly allowance included in your salary.
Requirements:
- Proven experience in customer-facing roles with a genuine desire to help others.
- Familiarity with basic computer skills, including proficiency with smart devices and ability to learn new software.
- Local residence and willingness to travel.
- A valid UK/EU driving license (preferably clean) with no more than six points.
- The potential to upskill and increase your salary up to £40,171 in the long term by expanding your skillset to include gas and electricity meter installation.
- This is a permanent role with opportunities for professional growth and development.
- We offer a comprehensive benefits package, including 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus, and flexible benefits that can save you tax and NI contributions.
- As an equal opportunities employer, we actively promote diversity and inclusion in the workplace, creating a fair and welcoming environment for all employees.
- We prioritize work-life balance and provide flexible working options to suit different needs, including full-time, part-time, and job-sharing arrangements.
- As a Disability Confident Employer, we commit to interviewing disabled applicants who meet the minimum criteria for the role.
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