Customer Service Representative
3 days ago
We are seeking a Customer Service Representative to join our expert team at Dovetail Recruitment Ltd in Christchurch. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
About the Role:This is an exciting opportunity to start your sales career with a well-established company based in Christchurch. As a Customer Service Representative, you will offer customers an exceptional shopping experience, providing them with an unrivalled choice of quality products and expert advice.
The successful candidate will have the opportunity to earn a competitive starting salary of $55,000 per annum, with uncapped OTE and bonus incentives. You will also receive a range of benefits, including preferential discounts on products and free onsite parking.
Key Responsibilities:- Provide excellent customer service and support.
- Offer advice and guidance on product selection to customers through discovery and effectively process and promote in-store offers.
- Assist shoppers to find the goods and products they are looking for, enhancing sales through add-ons and upselling.
- Work on the CRM to maximise opportunities and conversion, gathering leads and ensuring all follow-ups are carried out, therefore gaining the highest levels of sale conversion.
- Communicate with customers both face-to-face and digitally.
- Efficiently and accurately process sales orders.
- Process cash and card payments.
- Able to demonstrate outstanding levels of customer service.
- Demonstrate professionalism and enthusiasm to deliver a great customer experience.
- An ability to work under pressure, to clear goals and targets while maximising opportunities.
- Excellent communication skills with a digital understanding of how to communicate to customers with written, verbal, and virtual means.
- IT literate with Office 365, Word & Excel.
- Show initiative to work independently and within a team.
- Problem-solving ability.
- A competitive starting salary, with uncapped OTE.
- Bonus incentives and commission.
- Pension contribution.
- Training and learning development.
- Free parking.
- Annual leave entitlement.
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