Airline Customer Service Representative

2 days ago


Bournemouth, Bournemouth, United Kingdom Jet2 Limited Full time
Customer Service Role

We are seeking a skilled Customer Service Representative to join our team at Bournemouth Airport. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences.

The estimated annual salary for this position is £27,444 (based on 40 hours per week and 52 weeks per year, with an additional £3,666 for unsociable hours). Benefits include free car parking, rest areas, and a discretionary profit share bonus scheme.

This is a physically demanding role that requires flexibility and a passion for customer service, resolving complex situations, and teamwork. No previous experience is necessary; we provide paid training courses.

Key Responsibilities:
  1. Welcome customers with a warm and friendly smile.
  2. Check-in customers, issue boarding passes, check passports and travel documents, and assist at Self-Service kiosks.
  3. Effectively support customers and the operation in times of disruption and delays.

The contract type is permanent seasonal, with a short rest period between busy winter and summer seasons.

The working pattern includes rostered shifts, frequently starting early, finishing late, and working weekends and bank holidays.

Shifts follow a rolling 4 shifts on, 2 days off pattern.



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