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Airline Operations Manager
2 months ago
About the Role:
We are seeking a skilled and experienced Airline Operations Manager to join our team at Jet2.com. As an Operations Manager, you will play a vital role in ensuring the smooth operation of our airport teams, providing exceptional customer service and maintaining high standards of safety.
Salary: £35,000 - £45,000 per annum, depending on experience. In addition, you will receive excellent benefits, including free car parking, 34 days' holiday entitlement, life assurance, and a pension scheme.
Key Responsibilities:
- Lead and manage our customer-facing colleagues, ensuring the delivery of a VIP customer experience.
- Support the delivery of operational performance KPIs & Safety standards.
- Coach and develop your team, including all aspects of coaching and people management.
- Supervise our ramp and airside operation, provided by our Airport partner, ensuring the delivery of operational performance KPIs & safety standards.
- Work closely with key stakeholders, including service providers and head office colleagues, to ensure high standards of service and promote a 'One Team' ethos.
Requirements:
- Proven experience of managing teams, ideally including Supervisory levels, in a fast-paced, customer-facing airline/airport operational environment.
- Strong operational experience within an airport environment is essential for this role.
- Excellent communication skills with exposure to managing and building relationships with service providers and senior stakeholders.
Benefits:
- Free car parking at the airport.
- 34 days' holiday entitlement per annum (pro rata for part-time hours).
- Life assurance & pension scheme.
- Recommend a Friend scheme (£250 for successful referrals).
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
About Us:
At Jet2.com, we pride ourselves on delivering exceptional customer experiences and creating memorable moments for our customers. We're passionate about what we do and believe that our employees are the key to our success.
