Airport Operations Manager

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time
Airport Operations Manager

Estimated Salary: £60,000 - £80,000 per annum.

Bournemouth Airport is seeking a highly skilled and experienced Airport Operations Manager to join our Customer Service Leadership team. This is an exciting time for the airport as we prepare for Summer 2025 and the launch of Jet2's operations.

In this role, you will be responsible for leading operational teams, guiding day-to-day activities, and ensuring everything runs smoothly whilst focusing on customer service excellence. You will support the airport's continued growth and play a key role in delivering operational excellence as we prepare for the busy period ahead.

Key Responsibilities:

  • Operational Planning & Risk Management: Stay ahead of potential risks by understanding operational planning and preparing options to address any challenges. Ensure that everything aligns with the airport's goals and policies.
  • Operational Leadership: Work closely with teams on the day-to-day operations, ensuring they are set up for success. Monitor performance, anticipate risks, and find ways to keep things running smoothly, implementing contingency plans as required.
  • Stakeholder Engagement: Build strong relationships with all departments, airlines, project teams, and key stakeholders to ensure open communication and a collaborative approach. Act as a key point of contact for ensuring smooth operations across the airport, acting as the Managing Director's representative during operational hours.
  • Incident Response: Step in when needed to provide guidance during incidents or performance challenges, ensuring that responses are coordinated effectively and clear communication is delivered to passengers and all key stakeholders.
  • Change Management: Lead and manage operational changes that improve efficiency and customer experience. Ensure that these changes are communicated clearly and that any concerns from stakeholders are addressed thoughtfully.
  • Regulatory Compliance: Ensure that all operational changes and activities comply with relevant regulations and standards, keeping safety, security, and compliance at the forefront.
  • Post-Incident Reflection & Continuous Improvement: After any incident, help guide post-event debriefs, ensuring that lessons are captured and used to improve how we respond to future situations.


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