Airport Operations Manager

1 day ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time
Job Title: Airport Operations Manager

About the Role:
Bournemouth Airport is seeking an experienced Airport Operations Manager to lead our Customer Service Leadership team. This is an exciting time for the airport as we prepare for Summer 2025 and the launch of Jet2's operations.

Key Responsibilities:
- Operational Planning & Risk Management: Stay ahead of potential risks by understanding operational planning and preparing options to address any challenges.
- Operational Leadership: Work closely with teams on the day-to-day operations, ensuring they are set up for success.
- Stakeholder Engagement: Build strong relationships with all departments, airlines, project teams, and key stakeholders to ensure open communication and a collaborative approach.
- Incident Response: Step in when needed to provide guidance during incidents or performance challenges, ensuring that responses are coordinated effectively and clear communication is delivered to passengers and all key stakeholders.
- Change Management: Lead and manage operational changes that improve efficiency and customer experience.
- Regulatory Compliance: Ensure that all operational changes and activities comply with relevant regulations and standards, keeping safety, security, and compliance at the forefront.

Requirements:
- Experience in Airport Operations: A strong understanding of airport protocols, procedures, and policies, with a focus on customer service and operational efficiency.
- Leadership Skills: With a strong work ethic and a passion for success, you'll have experience leading and developing teams, offering guidance and support to help everyone grow and succeed.
- Strong Communication: You're a natural communicator who can build relationships and keep everyone informed, collaborating with airlines to communicate clearly with passengers as necessary.
- Decision-Making with Care: You are confident in making decisions under pressure, weighing up options and delivering the best solution for the operation and the customer experience.
- Stakeholder Management: You're comfortable working with different teams, building trust and creating an environment of open communication.
- Regulatory Knowledge: Familiarity with regulatory requirements and the ability to ensure compliance within operational changes.
- Flexibility & Resilience: The ability to stay calm and manage challenges with a proactive and positive mindset.

Why Join Us:
- Be a Key Part of Our Growth: This is a fantastic time to join Bournemouth Airport as we prepare for the exciting launch of Jet2 operations and continue our growth into Summer 2025 and beyond.
- Work in a Collaborative Environment: You'll be part of a supportive team that's focused on delivering exceptional service and continuous improvement.

How to Apply:
If you have the skills, experience, and passion we're looking for, we'd love to hear from you. Please send your application to our HR department, including a covering letter telling us what unique skills you can bring to our team.

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