Customer Experience Officer

5 days ago


Bournemouth, Bournemouth, United Kingdom Bournemouth International Airport Full time
Airport Customer Service Role
We are looking for an experienced and enthusiastic individual to join our airport customer service team as a Customer Service Advisor. In this role, you will be responsible for providing excellent customer service to passengers, handling their queries and concerns in a timely and professional manner.

**Key Responsibilities Include:**
  1. Flexible working hours to accommodate flight schedules (days, evenings, nights, weekends, and holidays)
  2. Ability to travel to the airport at times where public transport is not available
  3. Must be able and willing to learn airline-specific computer systems
  4. Ability to follow processes and procedures and apply a flexible approach when required
  5. Passionate about delivering exceptional customer service


**What We Offer:**
  • Competitive hourly rate of £89
  • Opportunity for additional hours subject to requirements
  • Free on-site parking whilst on duty
  • Free Airport parking when you go on holiday (subject to availability)
  • Discounts on Fred Olsen Holidays
  • Discounts with Airport retailers
  • Life Assurance
  • Cycle scheme
  • Comprehensive training package
  • Fantastic career development opportunities
  • Full uniform provided


**Requirements:**
To be considered for this role, you must have a driving license (preferably).

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