Airport Operations Manager
1 day ago
Bournemouth Airport is seeking an experienced Airport Operations Manager to join our Customer Service Leadership team. This is an exciting time for the airport as we prepare for Summer 2025 and the launch of Jet2's operations.
In this role, you will lead operational teams, guide day-to-day activities, and ensure everything runs smoothly whilst focusing on customer service excellence. You will support the airport's continued growth and play a key role in delivering operational excellence as we prepare for the busy period ahead.
The ideal candidate will have experience in Airport Operations, strong leadership skills, and excellent communication abilities. They should be confident in making decisions under pressure and able to work collaboratively with different teams.
Key Responsibilities:
- Operational Planning & Risk Management: Stay ahead of potential risks by understanding operational planning and preparing options to address any challenges.
- Operational Leadership: Work closely with teams on the day-to-day operations, ensuring they are set up for success.
- Stakeholder Engagement: Build strong relationships with all departments, airlines, project teams, and key stakeholders to ensure open communication and a collaborative approach.
- Incident Response: Step in when needed to provide guidance during incidents or performance challenges.
- Change Management: Lead and manage operational changes that improve efficiency and customer experience.
- Regulatory Compliance: Ensure that all operational changes and activities comply with relevant regulations and standards.
What We're Looking For:
- Experience in Airport Operations: A strong understanding of airport protocols, procedures, and policies, with a focus on customer service and operational efficiency.
- Leadership Skills: With a strong work ethic and a passion for success, you'll have experience leading and developing teams, offering guidance and support to help everyone grow and succeed.
- Strong Communication: You're a natural communicator who can build relationships and keep everyone informed.
- Decision-Making with Care: You are confident in making decisions under pressure, weighing up options and delivering the best solution for the operation and the customer experience.
Why Join Us?
- Be a Key Part of Our Growth: This is a fantastic time to join Bournemouth Airport as we prepare for the exciting launch of Jet2 operations and continue our growth into Summer 2025 and beyond.
- Work in a Collaborative Environment: You'll be part of a supportive team that's focused on delivering exceptional service and continuous improvement.
We estimate the salary for this position to be around £45,000-£60,000 per year, depending on experience.
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