Spa Supervisor

**Spa Supervisor**

**About us**The 4* Connaught Hotel & Spa is one of Bournemouth’s finest hotels. Situated on the West Cliff, the hotel attracts a wide range of interesting business all year round with many guests travelling from afar to celebrate special occasions and create lasting memories. With spacious ground floor public rooms, 2 AA Rosette Connaught Brasserie, 81 bedrooms and suites plus the first class Bluewater Spa, relaxation lounge and gym. Privately owned, the team has built a solid reputation for delivering exceptional experiences and we now have a fantastic opportunity for an experienced Hotel receptionist to join our amazing team.

**About the role**This is a brand new opportunity available due to growth of the business and suited to an individual with experience of working in a busy spa within a 4 star property. You will have responsibility for maintaining an excellent first and last impression for hotel guests and external visitors. Role responsibilities will include:

- Focus on maximizing revenue opportunities through effective diary management and promotions
- Covering the spa reception and using downtime for administrative tasks
- Assisting with training for new therapists and monitoring the training needs of existing team members
- Conducting various spa treatments as required by the business levels and when required to cover staff absences
- Supporting recruitment of new therapists as/when required
- Monitoring and control stock within the spa
- Handle customer inquiries, feedback, and complaints in a professional manner
- Managing the rotas and continually reviewing these on a daily and weekly basis in accordance with business levels
- Organising and managing promotions
- Prepare weekly and monthly reports
- Monitoring customer demands and providing suggestions for improvements
- Working closely with our brand partner to ensure the spa is effectively utilising opportunities for promotions
- Using innovative methods to ensure the spa is utilised to its full potential

**About the person**
- Well presented with a polite and courteous demeanour
- Qualified Beauty Therapist - NVQ 3 minimum
- Minimum 2 years health and beauty experience
- Commercially minded with a focus on driving growth
- Supervisory experience of a therapist team

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay
- Store discount

Supplemental pay types:

- Commission pay

Work Location: In person