![The Hermitage Hotel Bournemouth](https://media.trabajo.org/img/noimg.jpg)
Senior Reception Agent
4 weeks ago
**Senior Reception Agent**
Oceana Hotels & Restaurants is a group of unique hotels and restaurants based in the beautiful region of South of England. Located in the dream location of award-winning sandy beaches of Bournemouth. We are a well-established hospitality business catering to the needs of thousands of guests each year and pride ourselves at delivering market leading guest experiences. We are a close-knit team of highly skilled and passionate hospitality professionals from diverse ethnic backgrounds which makes us a very exciting business to work with. We are looking for passionate talent to join Oceana Team and be part of a history of continued success.
**Job brief**
The Oceana Hotels and Restaurants is looking for an experienced Senior Reception Agent to join our team.
You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.
**Responsibilities**
- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
- Provides managerial support for Reception in the daily operational duties
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines
- Train receptionists and fulfil training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Handle complaints and specific customers’ requests
- Other duties as assigned
**Requirements**:
- Proven work experience as a Senior Receptionist
- Thorough knowledge of customer service and office management
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma; additional certification is a plus
**Benefits**
- Competitive salary
- Excellent training and development opportunities
- Meals and uniform provided
- Bonus Scheme
- Excellent career progression opportunities within a successful growing business
- Discounts on our spa Packages and overnight stays across the Oceana Hotels Group
Pay: £11.44-£12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: CL Hotel
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