Direct Sales Lead Generation Agent

7 months ago

Bournemouth, United Kingdom AXA UK Full time

**About the role**:
Are you passionate about delivering outstanding customer service? Are you driven by success? Do you want a role where you can make a difference to our business and the lives of our customers? Do you want to be a truly valued member of a team? Then we at AXA Health would welcome you

We're recruiting a Direct Sales Lead Generation Agent to join us in our Leicester or Bournemouth office on a full-time permanent basis. You'll be an essential member of the team making outbound calls to SME's to promote our Private Healthcare Cover and explaining how it can benefit their businesses. We'll help you to build your knowledge of private healthcare insurance products, as well as those of our competitor through a robust induction programme.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your initial training period of 4 weeks, you'll work at least 40% of your week at our Leicester or Bournemouth office.

**Working Hours & Shift Pattern**: Full time, 37.5 hours per week, working 7.5-hour shifts between 8.30am - 5.30pm Monday to Friday. No weekends or Bank Holidays

**Induction & Training**:
You'll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. Ongoing support will be given to build your confidence, which may include mentoring support from a Lead Generation Agent who is currently doing the role.

**What you'll be doing**:

- Using a call guide, you'll be answering customer queries, ensuring you're delivering a market leading service.
- The leads are warm and are received via various digital sources.
- Working with an outbound dialer to source new leads.
- Diarising customer call backs.
- Passing leads directly through to our Sales Consultants, in a timely way and ensuring they're distributed fairly.
- Adhering to FCA guidelines and Data Protection.
- Building rapport with customers.

**About you**:
**What we’re looking for**:

- Natural talent for connecting with people, quick problem-solving ability and positive, can-do attitude.
- High level of verbal and written communication & literacy skills.
- Resilient with a Customer First approach.
- Confidence in speaking to a variety of customers.
- Ambitious with a determination to succeed.
- Highly adaptable to change and managing multiple priorities.
- Ability to listen, assess situations quickly and to conduct yourself in a highly professional manner.
- Experience in a customer facing role either in person or on the telephone would be desirable.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of £26,000.
- Annual company & performance-based bonus.
- Contributory pension scheme (up to 12% employer contributions).
- Life Assurance (up to 10 x annual salary).
- 25 days annual leave plus Bank Holidays.
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
- AXA employee discounts.
- Gym benefits.

LI-Hybrid #FeelgoodHealth

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

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