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Compliance and Governance Co-ordinator

4 months ago

Saint Mellons, United Kingdom Shaw Healthcare Full time

**Position**: Compliance and Governance Co-Ordinator

**Location**: St Mellons, Cardiff

**Salary**: 30k

**Hours**: 37.5

Shaw healthcare is a care provider operating circa 65 care homes and supported living services across the UK and is the largest employee owned healthcare company in the UK. Based in the head office in St Mellons, Cardiff an opportunity has arisen for a Compliance and Governance Co-Ordinator** **to work within the Compliance and Governance Team.

Reporting to the Head of Compliance and Governance and working as part of a friendly team with a strong emphasis on staff welfare.

**Objectives**

Provide high level administrative support to the Compliance Team, two Managers & a wider corporate function.

To maintain a professional service and presentation at all times in communications.

**Principal duties**

**General Management**

Updating of Quality of Life Audit Planner and Spread-sheet; recording when audits are completed and sent to services. E-mailing said audits out to relevant services and their Operations Manager. Formatting and finalising reports.

Attend for the purpose of meetings organiser and minute taking for the Compliance Team Meetings, Quality & Policy Forum and Health & Safety Meetings.

Assist with the continual attainment of the ISO 9001 & 27001, assist with ISO 18001, 14001 certifications.

**Practice Expectations**

As directed by the Director of Compliance and Governance & Head of Compliance & Governance: to undertake administrative and supportive duties to the Compliance Team.

To assist in preparing all submissions to CQC, CIW, HIS & Care Inspectorate Scotland and ensure central verification of the following:

- Registrations of Homes, Managers and Variations
- CQC PIR, CIW SASS & equivalent
- Submission of notifications via the portals.
- Formal response to Inspection reports
- All formal correspondence with any of these bodies

To update Shaw systems when directed to; (including but not limited to) Service Improvement Plan, Audit system, Incident Management System, my.shaw portal, G drive.

General administration, correspondence, liaison with internal and external clients and regulatory and statutory bodies.

Distribution of Regulatory reports and recording of distribution to Services alongside the Head of Compliance & Governance.

Maintenance of Statutory Notifications spreadsheet.

To identify correspondence of an urgent or sensitive nature and ensure it is brought quickly to the attention of the appropriate person.

To fulfil role of central complaints administrator & respond to compliments.

To liaise with HR to fulfil role of Scottish Social Services Countersignatory & Social Care Wales Countersignatory.

To lead on policy updates, dissemination and system updates.

Ensure all spreadsheets are maintained and updated regularly.

Ensure services remain compliant with NHS Capacity tracker submissions.

Assist with the updating of Service User Guides and Statement of Purpose’s.

To assist on Compliance audits if/when required.

Lead on Survey distribution and collation.

To draft & review any formal correspondence.

Any other administrative duties as instructed.

**Information Security Responsibilities**

Ensure you understand your responsibilities for sharing information, care of equipment and remaining confidential and private.

Lead on all salient record requests and data protection queries.

Ensure compliance with legal obligations when releasing data/records.

**Relationships**

To ensure escalation of queries to relevant persons are completed and followed up within reasonable timeframes.

Lead on archiving procedures and liaison with services and our archiving provider.

To assist in co-ordinating KPI information for the Governance Team, associated Shaw committees and groups.

Co-ordinate informing, distribution and responding to legal representatives and Coroners.

**Essential Criteria**

Computer expertise and knowledge of IT systems.

Excellent administrative and communication skills. The ability to complete top quality reports, letters, spreadsheet etc.

Ability to manage self, and work as part of a team.

Must have a good working knowledge and general understanding of the regulatory framework and its significant influence on all registered settings within Shaw healthcare.

Good experience in providing head office support and function.

Needs to have a positive, honest, open and constructive approach when assisting and working with colleagues.

To collect evidence in an objective and in a measured and non-prejudiced manner in order to assist Compliance Team colleagues to make informed decisions and judgments about the quality of care and service provision.

**Desirable Criteria**

Must be able to assess to work within Shaw healthcare policies and procedures and the various Regulatory Frameworks.

To be proactive and to make a positive contribution to the Compliance Department and in turn the standards of care and service delivery and reputation of Sha