1st Line Support Help Desk

1 month ago


St Neots, United Kingdom Perfect Octave Ltd Full time

Job Overview:
**Duties**:

- Build and maintain a good relationship with clients.
- Book Engineers to attend calls
- Quote for and order replacement parts
- Review all documentation and update the knowledge base with any new knowledge
- Collaborate with the team to escalate complex problems

**Skills**:

- Excellent communication skills to effectively interact with end-users
- Proficiency in support principles and practices
- Customer service orientated with a problem-solving mentality
- 1 year experience in IT Services or technical support
- Strong Microsoft computer skills, Excel and Word a must

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

Application deadline: 01/05/2024
Reference ID: SD002
Expected start date: 01/06/2024



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