1st Line Support Help Desk
1 month ago
Job Overview:
**Duties**:
- Build and maintain a good relationship with clients.
- Book Engineers to attend calls
- Quote for and order replacement parts
- Review all documentation and update the knowledge base with any new knowledge
- Collaborate with the team to escalate complex problems
**Skills**:
- Excellent communication skills to effectively interact with end-users
- Proficiency in support principles and practices
- Customer service orientated with a problem-solving mentality
- 1 year experience in IT Services or technical support
- Strong Microsoft computer skills, Excel and Word a must
**Job Types**: Full-time, Permanent
Pay: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 01/05/2024
Reference ID: SD002
Expected start date: 01/06/2024
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