Service Desk Analyst

3 weeks ago


St Philips, United Kingdom IMT Resourcing Solutions Full time

We are working with a growing MSP who are seeking an IT Service Desk Analyst to support with 1st / 2nd Line Support within a busy Service Desk. With clear career progression into 3rd Line and Security on the horizon. This is a great opportunity for someonewith previous experience working on a Service Desk to take the next step in their career.
What will you be doing as an IT Service Desk Analyst:

- Managing 1st / 2nd Line Tickets and escalating tickets to 3rd line if needed
- Install and support hardware components including laptops, monitors and mobile devices
- Manage workstations and laptops via SCCM and other remote connectivity tools
- Work within an ITIL framework to address issues transparently to ensure operations SLAs are met.
- Develop existing customer relationships and build a rapport with stakeholders
- 'Be a Team Player' and take responsibility for flagging high priority calls
- Document procedures/processes and contribute to the knowledgebase of the team
What experience should you have?
- You will have previous experience within an IT role, supporting existing desktop/server infrastructures
- You will have a keen interest and enthusiasm for technology
- Provide exceptional customer service
- Excellent communication skills; both written and verbal
- Ability to demonstrate a high level of accuracy and attention to detail
It would be beneficial but not essential to have experience in;
- Exchange 2016
- Windows Server
- Microsoft SCCM/Intune
- Mobility Software - MDM, iOS
- Basic Active Directory Administration
- Citrix XenApp and XenDesktop
- Microsoft Remote Desktop Services
- Corporate wireless systems
What will you get in return?
- Basic salary of £27,000 + quarterly bonus
- Hybrid working environment (2 - 3 days on site in central Bristol)
- Continuous development and qualifications
- Career progression
- 25 days + bank holiday increasing with service
This role is based in Bristol and is commutable from Weston-Super-Mare, Bath, Chippenham, Yate and Thornbury.



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