IT Support Analyst
2 months ago
1st Line Support Engineer required – based in their office in Bury St Edmonds. Our client is a UK based IT organisation who are commited in providing high quality IT Support to clients & End Users. The aim is to provide the level of support a business would expect from an internal IT Team.
Resolve incoming issues to the Service Desk within a 45 minute budget
Identify re-ocurring tickets and implement a permanent solution
Ensure client data integrity, monitoring & management of client backups
Experience in a 1st Line Support or similar position
CompTIA A+, Network+, Security+ (Beneficial but not essential as training is provided)
Skilled in time managment and planning
Monday to Friday 8am – 5pm
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You guys make it personal and go the extra mile to help.
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