1st Line Support Analyst
4 weeks ago
1st Line Support Engineer required – based in their office in Bury St Edmonds. Our client is a UK based IT organisation who are commited in providing high quality IT Support to clients & End Users. The aim is to provide the level of support a business would expect from an internal IT Team.
Position Overview
- Responding to Client Tickets within a 15 minute SLA
- Resolve incoming issues to the Service Desk within a 45 minute budget
- Monitor and Manage tickets / alerts generated by RMM system
- Utilise skills in solving problems and support issues, diagnosing solutions
- Identify re-ocurring tickets and implement a permanent solution
- Ensure client data integrity, monitoring & management of client backups
- Escalate tickets to 2nd and 3rd line engineers when neccessary.
Position Requirements
- Experience in a 1st Line Support or similar position
- CompTIA A+, Network+, Security+ (Beneficial but not essential as training is provided)
- Be process driven and highly focused about process improvement
- A good personality and a sense of humour
- Skilled in time managment and planning
- Consistency in approach and troubleshooting while working tickets
- Ability to take control and make the client feel comfortable
Position Remuneration
- Monday to Friday 8am – 5pm
Register your details with us by completing our online form and attach a copy of your curriculum vitae. We will contact you to discuss your personal needs and keep you updated with any relevant vacancies.
“You guys make it personal and go the extra mile to help. Thanks so much”
N Ball
“Definitely stood out against other agencies”
“Amazing Company not like the rest of the recruiters out there. Really listened to my wants/needs and will definitely recommend to my friends/colleagues”
P Saso
“The culture of this company is great and everyone I worked with was amazing.”
“Fantastic – they were brilliant. Best agency ever”
S Dunlop
“Karen has been a great help in my Career change and I will be sure to recommend you guys to my friends and colleagues”
“Brilliant help from Andy hats off to him”
B Friend
“You guys make it personal and go the extra mile to help. Thanks so much”
N Ball
“Definitely stood out against other agencies”
“Amazing Company not like the rest of the recruiters out there. Really listened to my wants/needs and will definitely recommend to my friends/colleagues”
P Saso
“The culture of this company is great and everyone I worked with was amazing.”
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