Support Consultants

1 month ago


Bury St Edmunds, United Kingdom Sicon Full time

**A successful and growing Software company looking to expand our dynamic team. Join a friendly environment where hard work and commitment are recognised and rewarded.**:
We’re looking for dynamic team players that are willing to go the extra mile for our customers. You must be prepared to take ownership for ensuring that our customers are always kept informed, and will be a professional individual whose is able to provide expert solutions.

We pride ourselves on our commitment to not only our customers, but our staff too. We offer competitive benefits packages and where appropriate, training will be provided to help you progress your career.

**This role would ideally be suited to a person who has a good business understanding and has worked in a similar role, or has good accounts experience and is looking for a career change.**

As a Support Consultant you will be providing first and second line telephone and remote support to Business Partners and Customers using Sicon Additions Integrated with Sage 200.

**Responsibilities Include**:

- Ability to plan and priorities calls.
- Keep Internal Case Management system updated at all times.
- Be involved in call management to ensure service level agreements are met, analysis and investigation work.



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