Desktop Support Analyst 1st/2nd Line

1 month ago


St Philips, United Kingdom 360 Resourcing Solutions Full time

**Desktop Support Analyst (1st/2nd line) - £27,000+Bonus+Bens - Bristol/Hybrid**

My client are a leading Managed Service Provider with some of the countries top companies as their customers.

Due to continued growth we are looking for a **(Desktop Support Analyst (1st/2nd line)** to join one of their customers who happens to be a leading Legal firm.

On a daily basis the **(Desktop Support Analyst (1st/2nd line)** will be responsible for:

- Maintain support tickets correctly and keep the client updated with progress every day
- Install and support hardware components including laptops, monitors and mobile devices
- Manage workstations and laptops via SCCM and other remote connectivity tools
- Work within an ITIL framework to address issues transparently to ensure operations SLAs are met.
- Develop existing customer relationships and build a rapport with stakeholders
- ‘Be a Team Player’ and take responsibility for flagging high priority calls

My client are a really exciting and successful MSP who really look after their staff. There are unlimited opportunities for career progression as well as gaining any professional accreditations that will help your career. On offer is a competitive salaryand bonus with excellent benefits as well as hybrid working with a couple of days a week from home.



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