2nd Line Support Engineer
2 weeks ago
2nd line Service Desk Engineer
Location: Cambridge
**Salary**: £25,000 - £30,000
Remote - Two days a month onsite
- Guide and support 1st liners and field service engineers to help mentor the more junior members
- Escalate to 3rd line where necessary
- Support both hardware and software technologies across the business
- Manage Client expectations when dealing with complex issues
**Essential**:
- Office 365, Active Directory and Networking fundamentals
- Minimum of two years’ experience within a service desk environment
- Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Services
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