Technical Support Engineer

3 weeks ago


St Leonards, United Kingdom Hamilton Barnes 🌳 Full time

2nd Line Support Engineer - Microsoft Gold Partner


Company Overview:


A rapidly expanding Microsoft Gold Partner, are looking for a Technical 2nd Line Support Engineer to join their East Sussex-based team.


They specialise in providing Cloud Services to Small-to-Medium sized enterprises across the UK and are looking to expand into the European market shortly.


Responsibilities:

  • Provide technical support across a variety of technologies.
  • Offer guidance, manage internal IT systems, and assist with proposals.
  • Participate in IT project implementations and maintain performance targets.
  • Record support calls, monitor queues, and conduct scheduled maintenance.
  • Ensure cyber and network security best practices and liaise with vendors.
  • Prepare hardware, assist with client deployments, and visit sites as needed.


Skills/Must have:

  • Passion for enterprise-grade infrastructure technology and a minimum of 2+ years' experience in a similar role.
  • Expertise in Microsoft technologies - Office 365 / Azure / Windows / Active Directory
  • Proficiency in configuring and maintaining devices with Microsoft Endpoint Management.
  • Experience with virtualization, backup solutions, and telecoms.
  • Networking Fundamentals - Knowledge of protocols.
  • Excellent communication skills.


Benefits:

  • Paid for Certifications & Training
  • Extensive pension scheme.
  • External Work Related Wellbeing Scheme.


Salary:

  • £28,000 to £34,000 Basic Per Annum


Location:

  • St Leonards-on-sea



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